About to Cancel Our Fios
I to am about to cancel our Fios. OUr contract expires in the next few weeks. Unfortunately it has gotten to the point that we have literally been held hostage for over a year now by verizon and there...
View ArticleFios Quantum Gateway Router - weak Wifi signal strength
WARNNG to anyone who has not switched yet to Fios Quantum Internet and the new Fios Quantum Gateway Router model #G1100. The Wifi signal strength of this router is much weaker than the previous...
View ArticleInternet upload/download speed
I'm subscribed to 100/100 Mbps. Using the FIOS speed gauge I get 120+ Mbps upload but only 9 Mbps download. I am connected by Ethernet to the router. Any ideas? -- {edited for privacy}
View ArticleMaking changes to triple play while in 2 yr contract.
I just signed up for a Verizon FiOS triple-play package with 50/50 internet and custom FiOS TV lineup. If I find I need to downgrade the internet or TV package to local channels would I incur an "Early...
View ArticleFios internet dropping then reconnecting every few seconds
It started a few weeks ago when every couple minutes a link would not resolve and either gave a DNS_PROBE_FINISHED_NO_INTERNET error or a DNS_PROBE_STARTED error. I contacted Verizon and they sent out...
View ArticleQuestions about Router/Modem Choices
Hey all, I'm looking into getting FiOS and was wondeirng what the Router/Modem choices are? I run a pretty intense home network setup with a Pf Sense Router, Wireless AP and a 24 Port Switch. The idea...
View ArticleRouter refund
I ordered verizon fios and I decided to cancel the service. My problem is that I don't see a refund for the Router I returned ($150). I tried calling verizon but they said that that they 'can't see'...
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Lag and Intermittent Connectivity
I am experiencing high lag and intermittent connectivity with my Verizon FIOS internet. See picture below of a ping test which shows an average of 80ms ping and a "Request Timed Out" line which shows...
View Articlebeeping battery box
Fios is now charging for those batteries in the garage. How do I stop the beeping without buying a battery
View ArticleCancel service
Does anyone know how to cancel FIOS service? I have been trying for a week and have been on perma hold with both live agents and chat rooms. They are either not available, or i stay on hold for over...
View ArticleHow to File a Complaint?? Worst Customer Service Experience EVER!
I've seen numerous people ask this question and find it (surprisingly) un-answered in most forum topics. I've had Verizon for over a year; I have never had any issues....until I needed customer...
View ArticleAnother: "I want to use my equipment, not theirs" Question...
Hello! So, I'm buying a house, and I'm 100% positive there's currently FiOS at the address. I currently own a Netgear CM500 Modem, and a Netgear Nighthawk AC1900 WiFi Router (model R7000). I have read...
View Articlechange wi-fi pasword in router
I have Fios Quantum Gateway - G1100. How do I change the Wi-Fi password in the myfiosgateway.com setting?
View Article2nd Router off Coax and moving router location
Hi, I will try to be descriptive as much as possible here and list my questions at the bottom. Currently helping out my older neighbors. They have an Actiontec MI424WR plugged in their attic via...
View ArticleProperty damage
Sidewalk at the drivay entrance has been damaged during the FIOS work being done on our street. Car can't get out of driway and DISABLED PERSON CAN'T GET OUT OF THE PROERTY!!! Please escalate this issue.
View ArticleRefund balance issue
I have paid my last month bill of $74.99, but used only 4 days of service. So Verizon supposed to return around $65 back to me. I have called around 10 times and I was end up explaining my issue with...
View ArticleCharged for service call that verified Verizon install error?!!
Hi All, I'm deeply upset about an interaction with Verizon today, and am wondering if this has become the new standard for their service: Screw the Customer. I've been a customer of Fios for over a...
View ArticleNew FIOS in Boston, MA -- Big Problems!
Hi: I just had my FIOS installed on Monday. Verizon just installed fiber on my street for the first time. They are new to Boston, MA and are building out the system. The whole thing has been a big...
View ArticleVerizon Router
hi, I am planning to buy Router from Verizon instead of renting. I would like to know, which router verizon will supply if I order now. At present i am using FiOS-G1100.Please let me know.Thanks,
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