WARNNG to anyone who has not switched yet to Fios Quantum Internet and the new Fios Quantum Gateway Router model #G1100. The Wifi signal strength of this router is much weaker than the previous Actiontec router. If you search the web many customers are expiring weak Wifi signal strength with this router. The technician that came to my house to troubleshoot my issues admitted that the Actiontec router has a stronger Wifi signal but cannot provide the speeds of the Fios Quantum Internet service. My house is about 2200 sq ft and on the same floor as the router there are areas where the Wifi signal drops to one bar or drops all together. My neighbor must have Direct TV Internet service because I can see a WiFi call DIRECT and the signal from that router is stronger than the signal from my own WiFi router in my house. Verizon customer service has offered no solution other than renting or purchasing a Fios Network Extender from them. Considering the facts that I had a stronger Wifi signal with my previous router and that Version advertises one of the main features of the Fios Gateway Quantum as “Boost your range with up to 325 ft.* of Wi-Fi coverage. Perfect for larger homes and more devices” I think it is poor customer service that the only option they can offer to resolve my issue and provide an accectible level of service is to rent or puraches additional hardware from them.
↧