How to get ahold of engineering
Help! My family is moving into a new home and I am trying to get fios at the address. You can see the cables outside the new home. I have called 3 times now and 3 different reps said they put in a...
View ArticleUsing VPN on a Actiontec MI424WR
I just got Roku TV and would like to use my VPN service (PureVPN) to enable me to increase the content I can view on the Roku TV. I'm not great with tehcnology - I read up on this a little but I'm...
View ArticleHelp with getting FIOS installed.
Hello, I have spent hours on the phone trying to talk to someone who can help me. We have a FIOS distribution box at the back of our house, I have talked with the engineer that installed it. I even...
View ArticleSlow download on a gigabbyte connectionl
Hello, I have a Verizon FIOS network setup with gig ethernet coming into my house (Verizon router) and right to my laptop (I use a gig ethernet switch). Speedtests on this laptop show almost gig upload...
View Article5GHz wifi problem
I've run into this extremely weird and annoying problem, I'm able to connect to the internet perfectly using 2.4GHz but when I try to connect using 5GHz it says "no internet connection" (I'm on...
View ArticleI've been ignored and mistreated for a year over "unreturned" equipment. My...
First, I did return my equipment. I returned two DVR boxes, one standard cable box, one internet router, and two remotes. I had lost one remote, but was told it wasn't a concern and would not...
View ArticleAmazon gift card SCAM!
Moved to General Products and Services board for greater exposure
View ArticleDHCP Lease IP Release or ask for ONT ethernet port first?
I am a Verizon Fios internet only customer who is currently renting a verizon router connected via coax cable. I am planning to ditch their router and use google wifi. I understand that I need to...
View Articlexbox one, fios, windows 10 xbox app and router dmz
hi all I have done this for years since windows 10 came out. Last week it stopped working. I am not sure why. It appears to me that the dmz setting is just not working on my g1100. Basically the set up...
View ArticleWant to use my own router
Hello, I am a FIOS internet only customer.As usual the cost goes up and no deals for current customers.. so, I have two options: Switch or cut cost without changing service. I am attempting to save the...
View ArticleVerizon customer service is the WORST!
Username: lbernhardt23 Around the end of January, I decided to switch from Optimum Online to Verizon’s FIOS internet only, as a friend had recommended that the price point was considerably better. When...
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Corporate discount
Hello I was told to go to the Verizon discount page to input my information. However there is an error that mentions company name, but there is no option or box to enter the company name. Am I missing...
View ArticleFios order - speed upgrade never provisioned
First off - I was going to phone this in, but you have no support PHONE NUMBER posted ANYWHERE in your support section on the main website, so, here goes. Order shows completion on March 8th. Speed is...
View ArticleNot Received Email for Amazon Prime Redemption
its been almost 4 months and I have not received email to redeem prime membership. Agent said that my window to redeem the same has expired but I have not got any communication or email for that.
View ArticleNeed help setting up Apple AirPort Express router
Hey there. Struggling with getting Fios to work correctly the speeds I am paying for. Any help appreciated. I ordered 300mbps Internet-only from Verizon (no TV, no Verizon router, no coax). They...
View ArticleThe worst customer service ever!
I had FiOS for a year but ended up moving from my apartment so had to cancel service earlier than the 2 year agreement. I was moving out a week after my billing cycle ended and confirmed with Verizon...
View ArticleFios Black Friday Rewards - Complaint - Never received - multiple failed...
promise never kept = Verizon... #1 - Nov 27/2018 - I took my connection during Black friday and it came with the BF rewards#2 - Mar 19/2019 - 4 Months - Multiple failed attemps to reach customer care...
View ArticleFalse / deceptive advertising???
Anyone else sick and tired of deceptive advertising by Verizon? I clicked on a link on the Verizon website, when logged into my Fios account, that said I could renew my current plan "same plan, lower...
View ArticleFios TV One STBs
Now a "new" Fios customer (a.k.a. made a new account under a new name to get the deals new customers do and long-time loyal customers do not.) This installation comes with their new implementation of...
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