Netflix blocked
I have been having troubles with Netflix with EVERY device in my home. All other internet sites work fine but not Netflix. Yet, I can get Netflix using cellular (so Netflix is up). I saw other posts...
View ArticleRouter to purchase?
We are going to have the 100/100 for internet only. We got rid of cable and our home phone. Verizon is sending a router to rent, but I want to purchase one to save money. Which router should I...
View Articlefios quantum g1100 router firmware update
how to check if fios quantum g1100 router firmware is up todate and if it is notup todate how to update it.
View ArticleHow can I file a complaint about over charge?
So I have been dealing with this overcharge for months. I am out of the country and don't have phone access to call the finance team. Even I find a way to call, it will take me at least 30 minutes to...
View ArticleOrbi wired option?
I have Fios and the Verizon Orbi and one satellite. Is it possible to use the satellite in a wired configuration like the regular orbi? I can seem to get it to recognize the wired connection.
View ArticleIssues with bill
We are having so many issues with customer service representatives giving us information that is false and not doing as they are told We would like some correspondence from someone who can help. We...
View ArticleSHP Error Code - Router already registered
I keep getting this error code on my phone when I open the Fios App and touch Home Network Protection. What is this and why is it happening and how do I get rid of it?
View ArticleBig problem - new customer
I have just gotten off convo with ChatBot that again a useless waste of time.I have a brand new fios account - INSTALLED 2/15/2018 due to high winds & snow storm postponing from Feb 8 - Chatbot...
View ArticleGot double charged, hung up on by finance.
Hello everyone. I had agreed to pay for two months on a set date. I had paid manually on that day. I have done this before without being double charged. Now I'm out of almost 200$. I figured I'd be...
View ArticleVerizon fios router wi-fi trouble
Wi-fi connection using Verizon FIOS router stops 1 - 5 minutes. All wi-fi devices will stop and restart at the approximate same time. Sometimes a connected device reports that the router can't be...
View ArticleTraceroute only making 2 Hops, incorrect ping data
For some reason I haven't been able to perform tracerts. I call customer support, and the first representative didn't understand what that was, so she transcribed my issue to helpdesk and they didn't...
View ArticleCustomer Service Mislead Me - Feeling Cheated
What an awful and frustrating multi-call experience with Verizon when I tried to extend my FIOS contract. I called yesterday about 8:15am to remove TV and upgrade my internet speed to 100/100. The...
View ArticleAll my neighbors have Fios but I can't get my new construction house signed up
I have been trying to get assistance for over a month. I want to sign up for an installation of Fios at a home that I am moving to soon. It is a new construction home that is almost finished. Neighbors...
View ArticleRedeem Amazon Echo
I cant seem to redeem my amazon echo 2nd gen. the link in my email in wrong and does not lead to anything. so beyond frustrated!
View ArticleNo IP address - Using Nighthawk Router - FIOS Internet Only
Hi everyone, I've read the sticky and have googled the question in a million ways. Still can't figure this out. I'm returning to FIOS after a year away. I have a Nighthawk R7000P router. I have data...
View ArticleG1100 Router rebooting intermittently all day
Not sure what else to try here so I figured I would post here. We have internet only FIOS 100/100 speeds. Last week our internet would drop off from time to time and come back up only to go back down...
View ArticleInternet receiving random disconnects
Hello there. I am here to share a problem that I have been having since October. Apparently my internet disconnects for a few seconds at random times throughout the whole day. It’s really annoying...
View ArticleVERIZON AMAZON
i received an email on 01/16/19 stating my contract was almost up and that if i renewed before 03/09 I would get a free year of amazon prime AND a echo for free. so i renewed 5 days later on 01/21/19....
View ArticleBattery Backup only necessary for landline?
Is the 12v battery in the ont box only for landline? If I remove the battery, will I still have internet?
View ArticleFive days without internet service despite complaints - is this a Verizon...
No internet service for five days despite daily reminders and promises of restoration. Is this a record for Verizon poor service?
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