Charged for Technician Visit
I had new verizon service installed at home. At the time of installation, I was not recieving the promised speed. I called in customer service, who sent out a technician to fix the issue. The...
View ArticleNot on home network
Having the same issue as someone who posted 5 hours ago; his thread was locked and he received a private message from support Can not connect to set top box via Fios TV app. States I am not on home...
View ArticleHow Verizon deceived us and doubled our internet bill in a year
I’m an 8 year Verizon customer and this is how Verizon deceived us and doubled our bill in the course of a year: -In our previous apartment we were paying $55 a month for FIOS -When we moved to the new...
View ArticleCannot locate 2.4ghz
I recently purchased a security camera that cannot connect to 5ghz. I do not know how to find or enable the 2.4ghz to connect the camera. Appreciate the help.
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Using Own Wireless Router
Hi, I'm currently using my own wireless router. It's currently plugged into the ONT, but I'd like to plug it into a different ethernet jack in my house that is more convenient than the location of the...
View ArticleDo not enroll autopay!!!!!!!!!
I enrolled the autopay cause they told me it will pay less $10 every month. My monthly fee is $45... but they always up-charge me to $110. It was so upset and angry. The first month they fixed the fee...
View ArticleFirmware for Actiontec M1424WR Rev I GigE
(Is this forum moribund? When I search for my router model, the posts are from 5 years ago!!) I have Verizon FiOS and an Actiontec M1424WR Rev I GigE router which I got from Verizon in Nov. 2013.When...
View ArticleFios Internet Setup Fee Not Waived- New customer but not for long
I'm a new customer to Fios but my experiece so far hasn't been good one. My first issue was my installation date wasn't processed correctly when ordered my service online on May 16. My schedule...
View ArticleNo Shipping Information
I have recieved nonshipping information and no help from anyone I’ve talked to. I ordered fios over 2 weeks ago and have a self install. It is supposed to be done on July 2nd (in 6 days) and I have yet...
View ArticleCan't Watch Purchased Movies on PC
I wasn't sure what to classify this as, but anyway, I know that 99% of the browsers out there have stopped supporting Silverlight which Verizon uses to stream online. About a year ago, I was able to...
View ArticleDDNS options in G1100 router?
I want to add DDNS host into the Fios router. However, there are only a few host options (I used Synology for DDNS and it isn't listed). Is there a way to add other DDNS hosts? Not sure why we're...
View ArticleAwful Experience
Today has been truly awful. Beware of Fios at this point. I have been a customer for many years and signed up for a new contract this spring. It is now summer and I am moving 1 mile away in the same...
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Unable to access my account & these forums
Having this problem for a week now. I changed my password numerous times. Still the problem persisted. I kept getting the following errors: "We don't recognize the device you're using. Please verify...
View ArticleInternet upgrade at no charge, but was charged
I recently received an email saying that verizon is upgrading my internet speed to 100/100 for being a loyal customer. They say in the email that this is no extra charge. I received my bill for the...
View ArticleNAS and Verizon's FiOS-G1100 router
I have very little knowledge about NAS systems, but I would like to set it up to a Verizon's FiOS-G1100 router. The NAS that I have is an old ReadyNAS NV. Does anyone know how to set up things to make...
View ArticleTerms of Service re. Restoration charge
Where in the Verision FiIOS residential Internet Access Terms of Service(TOS) does it specify that Verizon can randomly suspend service and charge a $50 restoration fee? I cannot find it on the TOS...
View ArticleService down again after power comes on
This has to be the sixth time in a year this has happened. Power goes off during a storm, either a flicker or for a few hours. Last night it was a flicker. Power is back on, ONT has power, router has...
View ArticleInternet order cancelled
Hello, On June 1, I placed an online order for 100MB fios with a router. Then, I realized the router I have is competible to run the system. So I contacted customer support via chat to change my order...
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