FIOS out in Aberdeen Nj since 0100 hours
FIOS out of service since 0100 Saturday AM. Getting no answers and no updates. What the heck is going on??? Reps have been very unhelpful in phone, but I believe they are on some kind of gag order from...
View ArticleMisleading router charges and returning my own equipment
I moved out of my apartment recently and discovered that the "Fios Quantum Gateway Router" charge that appeared on my bill for 3 years was not for the equipment that the installation team left (which I...
View ArticleCannot locate 2.4ghz
I recently purchased a security camera that cannot connect to 5ghz. I do not know how to find or enable the 2.4ghz to connect the camera. Appreciate the help.
View ArticleWi-Fi range suggestions.
Hey everyone. I live in a two story home and my router is downstairs. I bought one of the advanced dual band ones. The router itself is great, but unfortunately, the 5 GHZ channel does not have great...
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Billing / New Plan Interface
When I go to "change/update plan" section of my portal, i see the following image: When i select this plan, my "new price" plan turns to $89.99 ? I look through the specifics of the detail listed and...
View ArticleReplacing MI424RW router; comparing options?
I have an old MI424RW with the silver trim (from 8 years ago-ish) that's failing.Coincidentally, I'm planning on renewing the 2-year agreement this week and, in checking out the replacement routers,...
View ArticleWifi capped at 30mbps on a gigabit connection
I've been really upset that I do get the full 1gbps on wired but on wifi, I only get 30mbps max, and quite frankly, that's not enough for what I need to do when I am somewhere else in my house. At...
View ArticleFIOS sent me a new Router and a GIFT
A few days ago FIOS sent me this email, which I thought was spam and didnt really take seriously since I have not had any account changes or recent support issues.----------- "We’re upgrading your...
View ArticleCannot access My Verizon account
Ordered Verizon Fios 1 week ago for my new apartment. Everything was installed yesterday without issue. Internet working fine. Issue is that I cannot access anything under My Verizon online. I cannot...
View ArticleThe automated support phone line keeps hanging up on me. I don't know what to...
Whenever I call verizon and give them my number on file, it hangs up on me. I tried calling multiple numbers. The number sent to me on this notice (raising my rates $5/month) which you can call for...
View ArticleHorrible Speed with Gigabit Connection
Hello everyone,I am new to the fios world. I purchased the gigabit speed and have a fios router as well. I should also note I do live in a pretty old house built with plaster walls in 1954. However I...
View ArticleDiagnosing FIOS connectivity issues
I woke to a surprise this morning, my FIOS internet was down. I logged onto the router and rebooted it with no change of status. I got my mobile WiFi hot spot and chatted with Verizon support who had...
View ArticleTweak router
I have the Actiontec router. I'm paying for 100/100. I tested the wireless speed this morning with my smartphone. It was about 20 megabits. I assume that the wireless speed will always be slower than...
View ArticleSignal being dropped. What is best hi speed router I can buy compatible with...
I have a new acer with fios internet (no tv, phone, just internet). Often, I lose the connection to the internet and have to "reset the router" to get the internet back. Is this the router or Acer?If...
View ArticleWhat customer service?!
To Whom It May Concern: I have never experienced the level of gross incompetence that I came to deal with regarding Verizon on June 20, 2018. What was to be a simple procedure of turning in a rental...
View ArticleNighthawk X10 with FiOS Extender?
Would a FiOS extender (WCB3000N) work in conjunction with an X10 as the primary router? I set up my X10 as the primary router and use the G1100 as the modem/gateway for the STB. The X10 is set at our...
View ArticlePoor Customer Service
Recently we moved back to Verizon Fios. It has been a nightmare.Every time we called trying to reestablish service we got another person, and another price. The idea that we had high speed internet...
View ArticleI don't want to, but you're making me call Comcast
Hello, I have been a wireless customer for over a decade, and a Fios customer for 2 years. I am moving to a new apartment, and when I called to transfer my service, the agent quoted me a $100...
View ArticleHow to change the SSID password?
Hello, I got Fios Internet installed today and was able to change the password for the 2.4G and 5G wifi networks using myfiosgateway.com. Can the password be changed again to something else? I can't...
View ArticleNot on home network
FIOS TV App and My FIOS App not providing all services because they think I’m not connected to FIOS WiFi home network, but I am. It been a month of very limited steaming from FIOS TV app and tech...
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