Having this problem for a week now. I changed my password numerous times. Still the problem persisted. I kept getting the following errors:
"We don't recognize the device you're using. Please verify your User ID, then answer the secret question."
"Forbidden
You don't have permission to access /vrzn/vrzn_sso on this server."
I did a Google search & a few folks who were having the same problem/issues. However, they were from 2016 & earlier. One of the solutions was to delete cookies. I did this. The site still rejected my password but accepted my security question??
I came here straight away to post this. Is there a glip on the account website(s), work being done behind the scenes and/or human error on my end?
My system info:
iMac (2017)
Waterfox 56.2.1
Sierra 10.12.6
FWIW.....
I also tried using other browsers like Safari, FF & Chrome w/the same results.