I had new verizon service installed at home. At the time of installation, I was not recieving the promised speed. I called in customer service, who sent out a technician to fix the issue. The technician saw that I was not getting the right speed proceeded to fix it.
After the work was complete he asked to sign a form saying that work was completed. During the whole process he never mentioned any fee. So on my first bill I was charged $170.00 extra for a technician fee. I called customer service (Miss Lee), who rudely told me that it was my responsibility to pay for the fee due to the faulty connection line that verizon had to fix.
I can't imagine the worst customer service and shady practice that verizon employ in cheating their customers. If there is a charge I should have been told at the time tech service appointment was made. Neither the technician told me about any charge. This is unethical and disgraceful.
Hopefully someone else may benefit from my experience. I will avoid all verizon service in the future.