I was charged even after I cancelled mu services.
Hey everyone. It seems that my billing cycle is the 29th of every month. Knowing this, I cancelled my services on 5/28/2018 because I was moving out of my house. Unfortunately, I checked my account...
View ArticleG1100 MOCA Segregated from Ethernet/Wireless?
Hi everyone, so I've been trying my best Google Fu to find an answer but nothing has come up. We recently upgraded to 100/100 and got the G1100 as part of that upgrade. Previously we had the...
View ArticleEthernet wiring for 100/100
I am upgrading my speed from 50/50 to 100/100. Right now I have coax and I want to have a ethernet cable. Right now my ONT box is in the Garage. for 100/100 will verizon run ethernet cable from my...
View ArticleNon Honoring Sales Agreement
Hello, I am sharing this information as a cautionary tale when placing an order over the phone with a sales representative. The pricing may change when the bill arrives. Take careful notes on the...
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Log in difficulties when outside the US
Moved to Verizon.net Email board for greater exposure
View ArticleDo not enroll autopay!!!!!!!!!
I enrolled the autopay cause they told me it will pay less $10 every month. My monthly fee is $45... but they always up-charge me to $110. It was so upset and angry. The first month they fixed the fee...
View ArticleFirmware for Actiontec M1424WR Rev I GigE
(Is this forum moribund? When I search for my router model, the posts are from 5 years ago!!) I have Verizon FiOS and an Actiontec M1424WR Rev I GigE router which I got from Verizon in Nov. 2013.When...
View Articlegoing to cancel service before it's even installed
Last week I registered for home internet service as we're moving and I'd like to switch from Comcast. Prior to finalizing my order I contacted online support to inquire about the installation date, as...
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Manually Reset Router, no Internet connection even though Wifi is detected
Hello,I'm having an issue with my Quantum Router not connecting to the internet using Wifi, I appreciate if someone could help me with this issue. I've tried manual reset the router/modem, got through...
View ArticleAddress for equipment return
Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract. Where do we ship FiOS internet equipment for return? Thanks,Ethan
View ArticleQuantum internet with Netgear Nighthawk 1900 and no Verizon TV.....slow...
Hello techie folks out there who can hopefully assist me. I was having a recuurring problem with my Quantum router as it kept booting me from 5G (tons of theads on here regarding that). I kept the FIOS...
View ArticleNeed help on getting techincian support and order info
For whatever reason, I can not get Customer Service to uderstand that I need a technician to come to my place and replace optical fiber cables. I am a new tenant and the previous cables were damaged...
View ArticleUnable to order Fios in Philadelphia Apartment
Hi guys! Hopefully someone can help. I live in a multifamily home/apartment. It is an old brick home with three stories plus a basement totaling 4. I have run into several issues: First, I tried...
View ArticleNetgear Mesh or orbi with Verizon Fios Triple play?
I have Verizon's latest router for the 3 services. I want to increase the range and was looking into the Netgear Mesh router over Orbi. Can I use the mesh router with Fios? Has anyone used it yet? Thanks
View ArticleGoogle Play Fails to Download Apps and Updates over FIOS WiFi
This one has really stumped me. Two Android phones in the house (GS6 and Pixel 2) can't download apps through Google Play or any updates through the Download Manager. Have tried several fixes...
View ArticleFios Internet Setup Fee Not Waived
I began an order online, but had a few questions so I called Customer Service on June 19th (at 2:40 pm EST). I had saved a cart and received an email with the cart number; I mentioned to the CSR that I...
View ArticleMultiple Public IP Addresses
I have a G1100 router configured in bridge mode. I'd like to have two seperate networks in my home—I don't neeed them to be able to talk to each other—so I'd like to know if I got a switch and...
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