Need a right channel to Escalate to Management on Issue of Billing
Hi, I have Verizon Fios Internet from 2017 onwards, all of sudden on Jan 2018 , my service was disconnected. Upon reaching to Customer Care, it was admitted that Verison Fault and created a new service...
View ArticleNeed a right channel to Escalate to Management on Issue of Billing
Moved to My Verizon Account board for greater exposure
View ArticleSetup Fee not waived after told it would be (when signing up)
Hello! I just tried calling customer support after realizing that I was charged for the setup fee, after being told I wouldn't be. I noticed that a lot of people are posting on here about a similar...
View ArticleBest WiFi boosters for fios internet
Could any one suggest the best WiFi booster/s for my Home WiFi. As my router is in basement and I am having trouble at 2nd floor.
View ArticleAnother question about burying the Fios cable
I have seen many ask about this, and seem to get answers. I called a week ago about getting the cable buried, was told I'd be contacted by a local provider about getting the cable buried in 24 to 48...
View Article8-Way Splitter Needed
Looking for recommendations for an 8-way Coax Splitter. All my lines are less than 50' so an amplifier is likely not neccessary. Currently I have an Antronix MVRA902B - but this does not seem to be...
View ArticleNo connection no support
The internet cut out and troubleshooting said going to need more support but they never called. Used the call me thing twice but no one calls after the assigned time. How do I get in contact with...
View ArticleVerizon DO NOT HONOR THE CONTRACT
I renewed the contract with Internet Security Suite Multi-Device waived (no charge thru Dec 31, 9999). Now they began to charge this fee. When I talked to the customer support agent that said this is a...
View ArticleAuto pay / Paper free billing - 10$ credit doesnt apply
I'm eligible for an additional $10 credit on my bundle price. To receive this credit, I need to enroll in Auto Pay and Paper-Free Billing. I'm already enrolled but the $10 credit do not apply on my...
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Bridge G1100 So Your Router Becomes Primary
I know it's been asked many times, I've searched and searched through Google and forums but a lot of the information seems old. After I follow the below instructions, I'm still unable to use my router....
View Articlegigabit sevice
how will upgrading from 75mbs to gigabit service with new router improve my usage?what does the tech have to do besides installing new router - any other equipment changes required?
View ArticleVerizon attempting to charge for faulty equipment
I was literally just on the phone for 2 straight hours. I have been paying for 75/75 internet only to find out tonight from VERIZON'S OWN CUSTOMER SERVICE that my provided router is no capable of...
View ArticleUsing Two Routers
I just upgraded to FiOS digital voice and I received a new router. However, I never installed the new router because the original one is working fine. Is there any advantage to installing the new...
View ArticleFIOS Mobile App not connecting to the STB remote control
Moved to Fios TV Technical Assistance board for greater exposure
View ArticleQuantum Gateway WIFI settings are being remotely reset - Verizon's doing?
Two days in a row, I wake up to find that the WIFI settings (network names and passwords) have been reset, requiring me to go in and re-establish the settings. High security settings and complex...
View ArticleCannot forward FTP port 21
I am trying to setup an FTP site to access outside of my network, but I am not able to forward port 21 on my Quantum Gateway. I've tried rebooting the router and forwarding it multiple times, but every...
View ArticleBury Fios Cable
My landlord has said that I have cable that needs to be buried (I believe it prevents them from completing yard maintainance). What is the best way to have this done? I dont have problems with the...
View ArticleNewbie
Search didn’t help me find info on this - so here is a real newbie question. I have my login and password for my fios. How do i set up the family devices ( phones - iPads etc. ). I know it...
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