VERIZON LIES AND STEALS!
I canceled my service in mid-February 2018, middle of my billing cycle. I supposed to get a pro-rated charge, instead, Verizon charged me a full month. I called Verizon customer service and the...
View ArticleVerizon optimizer
Hi, I tried to install the verizon optimizer on Windows, but it does not run, tried on different PC same issue, any clue!! Thanks
View ArticleVerizon Customer Service is Absolutely Appalling
I just created an account here for guidence on how to file a complaint with a customer service representative I dealt with. I was simply asking about clarification on this month's billing and the...
View Articledidn't receive my refund of deposit
Moved to My Verizon Account board for greater exposure
View ArticleRouter Password wrong for 2.4 g, ok with 5g
I have some older equipment that needs 2.4 speed. Internet works great with 5g. Last week something happened. Everytime I switch to 2.4G it ask for my password. Once entered it tell me that it is not...
View ArticleNo phone no internet basic tv works
I’ve rebooted the ONT (fios box on wall) twice, and Verizon rebooted it...I’ve rebooted the modem a few times (both by unplugging and by telling it to). The router reports a working MOCA local network...
View ArticleBilling Issue
I am extremely frustrated with the lack of communication among the customer service reps. This lack of communication has made a small billing issue into a time consuming ordeal since February. I...
View ArticleVerizon Has Not Issued Credit for Returned Router
I had signed up online for FiOS Gigabit internet and phone, which mandated that I buy a Quantum router to proceed. When the technician arrived to install, I asked if the Quantum router could be placed...
View ArticleNetwork Extender effecting Speed
Without my network extender plugged in my upload and download speeds are in the 60-70Mbps range ( i have the 75mbps plan). When I plug my extender in, my computer which is likely caught between the...
View ArticleWires and equipment down on road - sagging overhead
Here in Hartsdale, NY we have had wires down on the road since the storms a couple months ago. There are equipment boxes hanging off the utility poles, and overhead wires sagging down to head level. I...
View ArticleI have internet from some devices but not others
Switched to FIOS today and already regretting it. Been on hold for >1 hr. No option for call-back. Unbelievable. The installation guy set it up when I was not home. Now the cable modem is connected...
View ArticleAtrocious customer service!
How does someone report a problem with their service? I thought Spectrum was bad, but at least someone answered the phone. My cable line was severed and I have no recourse. Unbelievable.
View ArticleHorrible customer service
I have not been able to get my Wi-Fi connected with the new router that I bought. I have chatted with a person on the app to try to get this figured out for over an hour, and they were not able to...
View ArticleMy ont is down I have tried everything what do I do next
My ont is down I have tried everything what do I do next
View ArticleWorst Customer Service Ever
I have tv through the internet. Pay $180 a month just for internet and watch tv through streaming. All of a sudden wireless won't connect to Apple TV and I'm on hold with Verizon for a hour with zero...
View ArticleHas Verizon intentionally slowed my internet service to force me to buy a...
My Verizon Fios internet service has slowed down so much in the last few months, it cannot be an accident. I've checked all the connections and restarted my router countless times, but nothing helps....
View ArticleAvailability of "Verizon Cloud" and "Verizon Internet Security Suite"?
I've received mailings about both of those services, and see them on the Verizon site as available, but clicking the links to purchase them goes to the "TechSure" options page, which never mentions...
View ArticleHelp with Setup for my own Quantum Gateway
Hi all, Purchased my own Quantum Gateway router but need some help with setup. I unplugged the rental router and plugged in the purchased router. Things seemed to be working ok but I’m now unable to...
View ArticleError associated with router
I randomly receive the error message ERR_CONNECTION_RESET went going to sites. This only happens when I am on wifi. No error on 4G. Is this a router configuration issue?
View ArticleCustomer Feedback
I have to say that I am extremely upset with my Fios internet service. The internet speed is extremely slow and lags tremendously. We purchased an internet extender thru Verizon and upped our plans in...
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