Hello!
I just tried calling customer support after realizing that I was charged for the setup fee, after being told I wouldn't be. I noticed that a lot of people are posting on here about a similar issue, so I decided to add my voice to the mix and hopefully reach the outcome I expected.
Summary:
- Decided to switch to Verizon Fios partly because of a promotion to have the activation fee waived.
- There were issues with the online subscription so I called in to order it.
- I realized part way through the call that the activation fee would only be waived for subscriptions over internet. Not phone.
- I asked the agent about this and he said it wasn't a problem. He transferred me to another agent and they said it would be waived.
Verizon, you have been so awesome. Why is this happening to so many people? When I talked to the customer support agent that said this couldn't be waived, she said that they would have to escalate because the agents I talked to were giving out false information. Based on all of the forum posts, it doesn't seem like this was an isolated incident. Maybe it was just one or 2 rogue employees, but it seems like a very shady thing to be happening. I wouldn't have purchased over the phone if I was simply told this wouldn't work.
If this is something that can be resolved, it would be greatly appreciated.
Thank you.