Hung up on, charges extra, and no internet.
Hi, Recently my roommate and I moved into a new apartment. Except for a 3 day no internet period in the middle of the month, we’ve had no problems with Verizon fios, and we decided to keep our service...
View ArticleBroadband connection daily fail with Verizon Quantum Router.
Hi, I'm new to the forum and looking for some insight into a newly developed issue with my Verizon Quantum router. After having Verizon for the past year with no internet outages, starting about a week...
View ArticleHome Network question
I'm trying to figure out how to use my in-house wired RJ45 network to supply lan connectivity. The ONT wiring is as follows: outside --> ONT --> house RJ45 net --> FIOS router WAN port. I...
View ArticleHelp please... no internet connectivity Fios G1100 router
Periodically we will lose internet connectivity and it requires us to connect to the router via Ethernet cable and login. The only way we have been able to restore internet connectivity is by...
View ArticleInternet Issues Since Upgrading
We upgraded to gigabit service recently and nothing has worked right since. We had to upgrade our ONT and in doing so, were told our setup wouldn't work the same way anymore. We used to have our ONT...
View ArticleCan I disconnect and reconnect the fiber from the ONT?
I recently had Fios installed with the small ONT (model I-211M-L) sitting on a small stand indoors. I'd like to put a cabinet where the stand is and move the ONT to it (same location). To do so I would...
View ArticleVerizon field tech complaint.
A week and a couple of days ago, FIOS finally became available in my town. I was excited, so I signed up to get it, and finally on that day, the tech came out on a Saturday, ran the lines, hooked up...
View ArticleWhat time of day does Fios internet disconnect when moving?
I will be moving and I have my service (stand alone internet) scheduled to be disconnected and installed on the same day. What time of day will the service be disconnected at the original location? I...
View ArticleClik here to view.
what month each year does fios change it's isp rates?
considering verizon just reported yet another lousey quarterone would think their speed teir pricing would be competative. so what month need i wait till verizon exec's wake up and smell the coffee?
View Articlerefund
I was told that if I 'self-installed' my residential internet service, then I would not be charged the $99 install fee. I have been charged and am trying to get this charge refunded. I have called...
View ArticleWhy am I being billed twice what my contract says?
I initated a new contract on 19 September at a rate of 59.99. I am still being billed 84.99 per month. I have called customer service twice, and they said my order "didn't go through" and did another...
View Article1gig service is $75 30 feet from my house.....
My neighbors are getting 1gbs service for $75 a month, why am I paying $75 for 75/75? Why the descrimination for living 30 feet away from them?
View ArticleI have the Gigabit Conneciton Plan, but can't come close to 940/880Mbps
Hello - I have the following:Verizon FIOS Gigabit Connection (up to 940/880Mbps)Verizon FIOS Quantum Gateway AC1750Desktop computer wired to the router (no WiFi for this particular connection)Cable run...
View ArticleFios Internet bill 80% increase
I just received my monthly bill via email and my monthly charges for 50/50 Fios Internet increased from $49.99 to $89.99. I assume a special offer had expired but a 80% increase without notice is...
View Articlefios mobile ipad trouble after os update
After os upgade on ipad Fios mobil keeps reverting back to main screen from streaming station
View ArticleVerizon Complaint
I had Verizon installed in my home about 5 months ago. The technician put the router in the furthest spot in the house and I had terrible Wi-Fi connections in the rooms that it was most important -...
View ArticleEXTREMELY FRUSTRATE WITH MISTAKES IN BILLING
Hello,Firstly, I am writing this e-mail out of EXTREME FRUSTRATION & DISAPPOINTMENT, as I have already contacted your telephone service regarding this small issue 5 times totaling to 2.5 hours of...
View ArticleInstall soon...what to do to use my own router?
I'm having fios installed next week, and when I ordered my plan online, I chose the "I have my own compatible router" option (I don't obviously, I just figured why pay for one when I plan to get rid of...
View ArticleVerizon junction box beeps and displays red light for low battery.
Do I call for service or am I expected to replace a battery myself?
View ArticleQuantum G1100 Router WiFi Turning Off
Over the past several weeks, my WiFi in my home has been turning off on its own. I usually will notice because either my phone will show that it using a 4G connection in the house or one of my wifi...
View Article