I was told that if I 'self-installed' my residential internet service, then I would not be charged the $99 install fee. I have been charged and am trying to get this charge refunded. I have called the Verizon service line and been left on hold forever. (I think one time over an hour. I called just before 5pm EST..)
I tried the virtual assistant which was no help.
Does anyone have a contact phone number to talk to a person who can help, or have any other recommendations besides cancelling my service?