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What's with the $99 fios upgrade fee?

I was thinking of upgrading my Fios internet speed but it looks like there's now a $99 fee attached to any speed upgrade.  Anyone know what that is about?

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Cannot access any China Edu website from verizon

Cannot access any China edu website like http://www.edu.cn/or www.sjtu.edu.cn or https://mail.zju.edu.cn/ but I can access them from my mobile carrier network. It happened in just this month.  Is...

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Account Deposit

Moved to My Verizon Account board for greater exposure

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Connections Dropping

I am having trouble with devices and internet connection dropping.  It seems everyday that at least 1 device loses inernet connectivity.

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Discount For Automatic Payment

Moved to General Products and Services board for greater exposure

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Dishonest Verizon Sales Representative - Autopay Discount Scam

Moved to General Products and Services board for greater exposure

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Prewiring and Mounting ONT inside

Hello Everyone, Currently in a New Construction Build where i would like to mount the ONT inside to minimize the amount of equipment and wiring from the outside. I specifically left a mounting block on...

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PSP connection problems to Verizon FiOs WPA2 router

Does anybody out there know how to connect a Playstation Portable game system to a Verizon Fios WPA2 router so that it can get the internet, etc.?When i get to the part that shows the various local...

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Browser and iOS App Load Times

I just switched back to FiOS from Comcast. I'm regretting it, honestly. Some Internet heavy iOS apps won't load, like Facebook. A number of browser page load times are insane! Not all browser pages...

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Does FiOS TV One use MOCA?

Does VMS4100 box use MOCA for On Demand and menus?  I ask because I have aspirations of using my own router, and possibly not needing my Quantum router at all.

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Please, for the love of god, does anyone know how to speak to "engineering...

I am having a terrible time trying to get FIOS installed at my new home. My neighbors on either side have FIOS service. The homes are new construction, and occupied less than two months ago. My house,...

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Fios Amazon Prime/Echo promotion link doesn't work

I signed up with a Fios promotion that includes Amazon Prime and Echo. The link in the email that comes to redeem your echo goes to your account but there's no option to redeem. I've seen this posted...

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SFTP connection through G1100 FIOS router

We had been successfully connecting to Raspberry Pi’s through NOTEPAD++ using SFTP on Port 22 per the NOTEPAD++ instructions until recently installing the Verizon FIOS G1100 router. Now, although we...

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Can i drop TV, phone service and keep Internet Only

I want to cut the cord and drop TV. I currently have a expired agreement for a TV and Internet bundle. The app or web site does not seem to offer me a way to do this. How do i change my service to...

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No Link For Free Amazon Prime & Echo Dot

I signed up with a Fios promotion that includes Amazon Prime and Echo back in November 2018. The link in the email that comes to redeem your echo goes to your account but there's no option to redeem....

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New Service

I just ordered Fios Internet only for my house. I didn't order a router. There aren't many details about the order. I got a notification that my equipment shipped. So, what is shipping? A modem or ONT?...

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Home Network Protection

This application is useless. It has slowed my system way down and I cannot manage it from the app or online.  In the app, I get a message saying "we are activating your service. Check back soon" but...

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Fios router in bridge mode

I just recently got fios 1Gb installed.  My setup is ONT to Verion router to my AC3100 router.  I use my ASUS router for my primary network.  The verizon router is used for connectivity only to the...

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Redeem Amazon Offer Link Missing

I received an email to redeem my Amazon Offer and the link is missing. Please Advise.   I would have called but after 7 calls in 2018 for help in setting up my voicemail in which the issue still hasnt...

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Amazon Prime/Echo promotion - missing redeem now link

Hi  I got the email that my promotions are ready to redeem but when i login or follow the link from the email i do not see the redeem now links. Please help.  I tried chat support and phone support but...

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