"We Are Unable To Process Your Request At This Time" - Calling Verizon only...
When trying to log in or go to Contact Us, I get "We're sorry....We are not able to process your request. To continue, please selectone of the following options:Return to the previous page.View the...
View ArticleUnable to cancel order - existing customer - Black Friday Weekend Promotion
Moved to My Verizon Account board for greater exposure
View ArticleVerizon technician did not show up
Was schedulled for a new router install today between 9-11. There has been no comunication from Verizon as to if and when I can expect the service.
View ArticleCOMPLAINT - FIOS set up
Due to system issues at your end, you are unable to take my deposit to complete my fios order. After spending 4 hours on the phone yesterday, we couldn't resolve the issue. Today your colleague...
View ArticleBuying a modem/router - Fios chat refuses to answer my question
This was my message to 3 different agants. 2 Agents disconnected me without an answer and the other said she was transferring me to a tech person - but "Abilgale" never did, she just disconnected me....
View ArticleCant connect Fios
I recently moved into an apartment and have been trying for the past 2 WEEKS to have FIOS installed. Apparently the last person who lived here never disconnected there FIOS service. While this may...
View Articlecannot register for Google Nest promotion
We had Fios installed nearly a month ago. We got an email informing us that we must register in order to take advantage of the $200 Google Nest promotion. The links don't work, I can't get to it via...
View ArticleAlexa stopped functioning after gigabit upgrade
Alexa was functioning perfectly fine before my gigabit upgrade yesterday. I am still using the same quantum router. I have done resets and uninstalls of Alexa and still no success for it to work. I...
View Article$200 google/nest offer
How come i can not activate this credit?? I cannot figure this out, and it seems like a lot of people are having similar issues.
View Articlerouter
I am having trouble adding a Nighthawk AC1750 Router to my fios modem. need help
View ArticleCannot redeem my $200 Nest/Google Promotion. There is no link after logging in!
I also am having trouble redeeming my $200 google/nest credit and I am being transferred all over the place with NO RESOLUTION!!! Even the promotion department says they can't help me as there is no...
View ArticleNew Router sent out with contract renewed contract
I just got off the phone with Verizon asking them why they sent out a new router for me after I resigned for another two years. I was told that it's a newer router with the best features. It is,...
View ArticleAny recommendations for a reasonably priced (under $150) router for FiOS?
We have FiOS and I am sick of the rebuilt actonec routers that Verizon supplies - they constantly drop out and have terrible signal. We have a 5 room flat ranch with a finished basement, the router is...
View ArticleOver 3 months to get internet connected
I have been trying to get internet connected at my house since August. 2018. It is now November and still no service. Unfortunately Verizon is the only provider in my area. Yesterday I finally spoke...
View ArticleWBC3000N setup issue "secured no internet"
I have fios 75/75 router FIOS_Quantum_GatewaySince wifi is poor on 3 leves up (fios router is donw in the basement) I purchased actionstec WCB3000NUpper level bedroom has coax, so plugged this WBC3000N...
View ArticleAccount not activated for 2 weeks
I placed this order nearly two weeks ago but the service has not been activated until now. Two appointments were scheduled for a technician to come in to complete setting up the count but no one showed...
View ArticleGetting internet on main level
Hi everyone,Just had Fios installed at my home with the Quantum Gateway G1100. Unfortunately, the way the house is built, the internet box is on the third level of my home and the only cable that runs...
View ArticleVerizon continues to bill me for returned router
When Verizon decided to increase my bill when my contract was over, I decided I needed to find ways to trim costs. I started with my router rental. I looked on this forum to find that, indeed, you...
View ArticleRouter Rental Fee Increase?
I just noticed that my router rental fee increased from $10 to $12. I contacted Verizon about it because $10 is the price i was given when I signed a 2-year agreement. They are saying that it's because...
View ArticleCan’t redeem my US $200 for Google/ Nest as the redeem offer is falsely...
My redeem offer had expiration of Nov 27, 2018 similar to another post on this forum. I tried it on Nov 26 and Nov 27 but there was no offer to redeem within my account . When I called today and...
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