Alexa was functioning perfectly fine before my gigabit upgrade yesterday. I am still using the same quantum router. I have done resets and uninstalls of Alexa and still no success for it to work. I contacted amazon support and they did a check and just heard back that all is correct on amazon side. They say it is a Fios issue. Alexa will acknowledge command but no response from cable box to switch channels. Any reason why the upgrade from 75/75 to gigabit would cause this? Any recommendations on how to correct?
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