Frequent disconnects (reuse_lease 25% threshold)
I have an issue with disconnecting while "of course", gaming. When I check my system logging within my router (ISP-Verizon Fios), I keep seeing this message NON-STOP. reuse_lease: lease age 9193 (secs)...
View ArticleBilling dispute - Verizon customer service not following through as promised
Moved to My Verizon Account board for greater exposure
View ArticleBait and Switch
Yet another Verizon Bait and Switch. Background; We live as an extended family. Recently my mother in law was diagnosed with cancer and my father in law is having layoffs at work for the holidays......
View ArticleComplaint
Reside in a new residential development. Promises to get fios lines run (had to wait for easement order to be complete and address in the system). Finally, after many months and e-mails with Verizon...
View ArticleVISA Reward Cards redemption is unnecessarily confusing; Is it actually...
While moving I decided to upgrade my service from 100Mbps to 300Mbps and as part of that upgrade there was an offer for a VISA gift card. The terms of the promotion require registering. I tried...
View Articlei Would Like My Linksys Router to Be Primary
folks - i would like my Linksys router to be primary. I have the 1100 Verizon FioS gateway because it connects to a cable connection (the optical port is in an unreachable part of the house, connects...
View ArticleCoax Jack on ONT I211M-L?
What is the purpose of the coaxial jack on the ONT I211M-L? On my setup this is connected to a wall outlet jack that goes nowhere! Is this an available outlet that I can use for internet and/or tv...
View ArticleDevices can no longer use WiFi to connect to Internet after starting Home...
I had some of my family's mobile devices managed so that they could only use Wi-Fi between certain times. I was recently prompted by Verizon to upgrade to Home Network Protection, and be able to use...
View ArticleBlack Friday Deal - What is the actual price?
I am looking at the Black Friday Cyber Weekend deals being offered to me and I can't get an answer about the actual price I will be paying if I renew my internet only service. The offer in my cart is...
View ArticleCan Verizon please issue me the credit showing on my account? Service ended...
Lots of comments on here about this.
View Article13 months into my contract, can I upgrade to black friday deal?
Hi, I have 11 months left on my contract, my current plan is Internte 50/50 for $39.99, is there a way I can upgrade to the black friday offer of $59.99 300/300 ? I tried using the chat but the sales...
View ArticleGetting Ethernet off Guest
I have FIOS with a Quantum router. My ethernet cable is hooked up to the back of the router correctly, but it automatically connects me to the Guest account rather than either my two other networks...
View ArticleModem confused and not connecting to my Router
I recently got Fios and the tech set up the Verizon modem with my previously purchased Verizon router. The internet and WiFi worked fine for about 2 days. Somewhere in that timeframe the modem started...
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INSTALLATION PROBLEM - Actiontec Bonded MoCA 2.0 Ethernet to Coax Adapter...
In short, I cannot get the subject adapter to work even with multiple installation methods. I have an HDTV & STB in an upstairs bedroom that I would like to provde video and programming info via...
View ArticleMy Fios App
Hi, so I am new to Verizon. Just ordered service and set up My Fios App. Got the email to click on link in order to verify my email address. It comes up as an error message. Had it resend to me but...
View ArticleVerizon Modem
My ethernet ports are not working. I can connect to my internet vi Wi-Fi but wired not working at all. Tried all the ports, reset the modem numerous times still nothing.
View ArticleParental controls on router
The changes that you made to the router recently are a step in the right direction with regard to setting times for on and off of Wi-Fi access. It used to be that you could only have one set of times...
View ArticleVerizon FIOS Dispute Resolution - Contract Proof Requested
Hello, I recently contacted Verizon FIOS to cancel my service as I will be moving December 1st. I was informed I would be assessed an early termination fee due to the fact I am in contract. I...
View ArticleAn unexplained charge of PC configuration fee
My Fios router stopped working, so I called the company to fix the problem. They coudln't fix it over the phone and sent me a new router. The new one had the same problem, so they sent me another one,...
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