Hello,
This is the 4th month in a row that I have been billed for the Fios Gateway. I should not be billed for this because I supplied my own router. My account online reflects that my router is "customer supplied" -- but I keep getting billed the $10.00 rental fee.
I have called after receiving the bill for 4 months straight now, and the rep (when I finally get one) is kind enough to remove the charge, promises it won't be there next time, but the next bill looks exactly the same. How can I get this to stop?!
Peace,
Walt