I have been using verizion fios for internet service for past 4 years now and I was moving this month to a new address the address had fios available. So I did the online application for moving and selected self install, after that I have not gotten any info from verizon about what's happening with my order and I tried calling customer service but could not get hold of anyone after waiting for an hour and next time, I selected the return call option but never recieved a call either. Tried chat after that and they don't have any info, went to the verizon store on Moody St, in Waltham MA and they were really rude and didn't have any information and the lady at the shop literally said to get rid of verizon and switch to other providers.
Trying the forums as the last resort now