Reside in a new residential development. Promises to get fios lines run (had to wait for easement order to be complete and address in the system). Finally, after many months and e-mails with Verizon Engineer, easement order signed and work order established to get fios set up. Address appears in system - so I book a date to get installation. Equipment shipped and received - day of installation arrives and install technician arrives. Checks for lines - and no fios is laid! Apparently ordering teams and engineering teams aren't on the same sheet of music? Call customer service to figure out when I can reschedule - told note is in system and I would receive a call within 24-48 hours. Needless to say, that window has come and gone. THIS customer is extremely frustrated. HOWEVER, this is very consistent with Verizon's lack of making customers feel "valued" - an experience I have felt multiple times of the last few decades. Woudl appreciate someone from Verizon reaching out to help resolve this issue - of getting me connected with fios without Verizon's inability to effectively communicate within the organization!
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