I recently got Fios and the tech set up the Verizon modem with my previously purchased Verizon router. The internet and WiFi worked fine for about 2 days. Somewhere in that timeframe the modem started talking to another router that I do not own / was not in my home. The Fios app reflected this different router and its serial number. The tech came back and switched out my router - provided me a new one - and set up the internet. Again it worked for 2 days and again the modem started talking to a different router. Another tech came and switched the modem itself saying it was a problem in my area and it wasn’t the router but the modem. It worked for 2 days and again the modem started talking to a different router. Each time I call I explain and their only solution is sending a tech but at this point both devices have been replaced. How does the modem keep switching to a nonexistent (or at least nonexistent in my home) router. I’ve also tried to connect directly via Ethernet from the modem to my laptop and it doesn’t work. Currently I have 4 lights on the modem (power, battery, data, and network) but it’s missing “mgmt”. My Fios G1100 router has the globe lit in red while the WiFi is in white.
I’m cancelling Verizon soon if I have to get another tech here to fix the problem for just 2 days or less of service. The phone tech support don’t even understand the problem until I ask them to read the serial number of the router they think I have and it’s always wrong.
One more note: my app tells me all these devices are logged in (“enabled”) like a google home and an appleTV - devices that I don’t own. To me it seems that someone hacking my internet and Verizon doesn’t know how to deal with it.