New install with my own Router?
Do Cable Cards need to be Registered through a FiOS router, when setting up New TV + Internet Service or will my own router suffice?
View ArticleOrbi and apple airport
I have a quantum gateway and an Apple airport with multiple airport units that I spent a fortune for, but still have poor reception in the far ends of our sprawling home. I presently use both the Fios...
View ArticleStill haven't received $150 sign up Visa Gift Card?
We signed up in late August and was told we would be receiving an email with further instructions on how to claim the gift card, but it's been over two months since we installed FiOS and we still have...
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Fios - Placing Order Online (StandAlone or Bundle)
Hi All, Below are few links for you - For Ordering (Single, Double or Triple) - Build Your Own Bundle BYOB For Channel Line Comparison Channel Lineup InfoChannel Lineup ToolFios TV Plans For Refer a...
View ArticleWorst Customer Service
I have been trying to get Fios set-up for my residence for almost a month now. I have called 9 different agents, all of which tell me the same thing. "The engineering group will be out in the next...
View ArticleSamsung offer not working. Scam for new customers???
Everytime I try to pay now the samsung website bugs out and doesnt continue through. I have put the code in and says I owe zero dollars but then I can't further onto the payment page. Is this just to...
View ArticlePurchased Quantum Gateway Router
Purchased this router from Verizon a few months ago, and have lost all the existing information and services I was able to get previously. Can no longer get Caller IDCan no longer access DVR...
View ArticleApartment Fios Gigabit router setup advice
Hello, I’ve been doing some research and after getting so confuse and undecided, I decided at least post this comment and see if anybody in the community will help me. I am looking to setup my new...
View ArticleWant to own router
Hello,Im trying to buy my own router to avoid paying rental fees. I have FiOS TV phone and internet. What do I need to do to install my own router? Do I need to install moca bridge from the modem and...
View ArticleCant redeem Google Devices- Shows error screen
Cant redeem Google devices - shows error screen. No customer service, no live agent, no one to even chat. Is this company for real?
View ArticleTHIRD CABLE BURIED BUT STILL NONE CONNECTED
i HAVE HAD FIOS FOR 2 YEARS. IN THE 2 YEARS OF FIOS MY CABLE HAS NOT BEEN BURIED. I HAVE CALLED NUMEROUS TIMES AND THEY HAVE SENT TECHNICIANS WHO HAVE THEN CALLED IN A CONTRACTOR TO BURY A CABLE. EACH...
View ArticleUnderground Cable Left Exposed After Repairs
A couple of months ago, there were some Verizon technicians working to the point that they were digging in my front yard to install underground wires. Within the next few weeks, one of the big orange...
View ArticleFios Advanced Set Up
I just moved to condo. I had a tech out to hook up tv and Internet. Said he could not do it because of wiring problem. Did not offer any follow up. Now I’m supposed to have a new tech come out for...
View ArticleVerizon Sent Me Another Rotuer That's the Same as the One I Have
I signed up for gigabit service and was automatically sent a shiny new gigabit router. My old router: FiOS-G1100, shipped firmware 01.03.02.02My new router: FiOS-G1100, shipped firmware 01.03.02.02...
View ArticleComplaint
Can someone please direct me as to file to file a complaint? I’ve been unsuccessful in multiple occasions at getting my issues resolved. Kindly,
View ArticleMoving to Internet Only. No Ethernet Runs in Home. Will my setup work?
I've looked online and can't find the answer. Hoping this could benefit others as well.We want to move to internet only service, where we currently have both internet and cable tv. We have the typical...
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Where can I get replacement fiber optic cable?
My dog bit my fiber optic cable in half today. They want to send a technician out for $100. I would much rather buy the cable from somewhere if anyone knows where I can get it.The damage
View ArticleFios in breach of contract
I have a 50mb/s down/up plan with Verizon Fios. I have had terribly slow speeds the past month or so and decided to run a few speed tests. The results ranged from 26.3 - 50.4 mb/s download, and 0.5 -...
View ArticleRouter Price Increase
Hi, I just noticed that my fios quantum gateway router monthly rental price went up by $2. This seems absurd given that I have 20months left on my agreement. I was told that this was because "The $2...
View ArticleHow to get technician to show up?
Placed an order to get FIOS installed today 8-9AM EST and took a half day from work. Technician never came, no courtesy calls, and when I sign into verizon it shows my installation day is today with...
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