Hi guys! Hopefully someone can help.
I live in a multifamily home/apartment. It is an old brick home with three stories plus a basement totaling 4.
I have run into several issues:
First, I tried entering my exact address, unit included. The website gave me a list of all units (1st, 2nd, 3rd floor units) not residing in the basement where I am.
Second, I tried calling and was told that an apartment listed as "Apt. 1" is the only unit which is Fios ready despite all other units being listed on the website as such: "First FL Front","First FL Rear","First FL Middle", with the second and third floor following this format. I also saw the listing for Apt. 1, as well as the address of the home without units. She did not seem very knowledgeable so this Apt. 1 business could be in error.
Third, I walked around the building searching for an ONT box. I found 2 comcast boxes and telephone boxes outside but no verizon boxes.
I live in a basement apartment which isn't officially listed for several services, or at least the unit #BF doesn't match (UPS, comcast, etc).
What can I do? I see Fios available throughout the area. My landlord has very limited understanding of this sort of stuff, but if necessary I could go through the landlord.
