A few days ago FIOS sent me this email, which I thought was spam and didnt really take seriously since I have not had any account changes or recent support issues.
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"We’re upgrading your router at no cost to you.
Your current Fios® Internet service requires an upgraded router, so we’re sending you a new router at no cost. Your new router will provide you with the full power of your current speed through a wired connection, while improving your Wi-Fi performance. ...
In addition, we’re in the process of issuing a credit to your account for the months where your internet speed was not fully supported. This will be reflected in 1-2 billing cycles."
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UPS delivered a MI424WR Rev l router, a power supply and a womans leather western belt (size S/M), definitely not my size or style or gender.
I called FIOS to ask whats up with this package, they had no clue about the belt, and after looking at my account I was told the order was generated online. I replied - online by who ? you ? your boss ? a hacker ?
I then asked is this for the upgraded speeds, after several minutes on hold, I was told it was for my current plan only of 150mb/150mb
I had a feeling I was getting charged for this and requested the price and was told I should see the charge on my next bill. At this time I told them to take it back, I didnt order it, dont need it, dont want it. The rep just said to mail it back and I am why do I have to take time out of my day to call FIOS (47 minute phone call) to track down why this was shipped to me, and now have to find a new box, and take it to UPS so I dont get hit with all types of charges.
I dont know why this happened, I suspect they are trying to sell/rent routers but they should not be sending them out with the customers approval. At this point I dont know if this thing was free (email) or I am getting charged for it as the rep told me.
BTW - anyone need a new leather belt ?