Saw Fios ad and when can Fios move to my area?
I have seen the Fios ads on tv alot and was wondering when can Fios move to my area? I live in Longview, Washington and for internet we have two choices one has crappy speed but good support and the...
View ArticleAOL email address if no longer with verizon?
Moved to Verizon.net Email board for greater exposure
View ArticleDestination Net Unreachable
I have one host that can't access in my home wifi network. == PING command ==ping service-ipad.weiyoubot.cnPING service-ipad.weiyoubot.cn (111.231.97.94) 56(84) bytes of data.From...
View ArticleNo way to report downed wire
I have downed FIOS wires in front yard which blocks the road. I tried to reach you by phone, but was put on hold for 2hr, still no answers. I tried online chat and was told my waiting time would be...
View ArticleVerizon Fios optical wire down, dangerously on ground but no Verizon support...
A Verizon Fios optical wire was knocked down and laying across my driveway, very dangerous but there’s no way I could report the issue to Verizon. Neither their phone support nor chat is working. Can...
View ArticleCan't get an answer on how to get my equipment. Installation is tomorrow AM.
I've been calling customer service and the moving department literally 2-3 times a day. Nobody can give me an answer on how to get my equipment. I have an order for the Triple Play plan to be installed...
View ArticleOut of contract, but can't upgrade service
I've been out of contract for over a year, but the special pricing I was getting has now more than doubled. I was unable to get any good deal from calling, so as of March 21, my service will be...
View ArticleInternet Down Since Yesterday - Cannot Contact Verizon
I am trying to get a hold of someone at Verizon to at least give me some information regarding why FiOS is down. However, was on hold for 3 hours before giving up and Live Chat doesn't work. Not very...
View ArticleSagging FIOS line
Is there an effiecient way to report a sagging FIOS line? Mine is hanging about 3 feet off of the ground and goes across my driveway.
View ArticleHelp! No service, wire down in front of my house and can't find a way to...
Here is the story, wire came down on wednesday during the storm and it got ripped by the plows cleaning the road.Now I don't have service and I can't report it because live chat and phone support are...
View ArticleFIOS Connection sometimes disconnects briefly for all devices
Hi, I have an issue where the WiFi disconnects for about one minute anytime from once per day to once per half hour. The disconnect affects every device using the WiFi, even if it is right next to the...
View ArticleHopeless service
Don't go near Verizon. They have no service. Promise they will come - don't turn up, no communication. Keep on hold for hours, then hang up. No chat available, or if available chat cannot get "tech...
View ArticleHopeless service
We have had no service for a week. OK - a few days acceptable in the conditions. But technician failed to keep appointment, no follow up communication, no idea when (or if) they will come, impossible...
View ArticleRed globe white WiFi after outage
Hi - I’ve been using my phone (data) to troubleshoot through Verizon’s website. Power was out but it’s back. I have reset ONT, have reset router several times. I still have a red globe and white WiFi...
View ArticleNo service since 3/7
This is absolutely absurd. Our internet went out on Wednesday evening and there is no way to talk to customer service about how to fix the problem or even if the problem is due to an outage. When I...
View ArticleTechnician no show
I had my Verizon Fios internet installed on Tuesday...it stopped working in less than 24 hours. Customer service via twitter support tried to help...after a few hours of speaking with different reps,...
View ArticleCOMPLAINT-Given the Run Around and No Call No Show
I ordered Fios internet service on 2/22/18 to be activated on 3/4/18. The service was not activated on 3/4/18 as I ordered it. Someone at Verizon changed the date to 3/12/18. I spoke to numerous...
View ArticleWill an Actiontec WCB3000N mate with my Verizon branded G1100 FIOS router?
I have a Verizon branded G1100 (my own, not rented from Verizon) that I use for FIOS internet. The G1100 connects to Verizon's equipment via coax, not ethernet. Can I buy an Actiontec WCB3000N (these...
View ArticleReporting outages
I've tried for several days (since 3/6) to make sure Verizon knows that my service is out. I can't reach anyone by phone - hold times are atrocious and the "chat" option is never available! Is there...
View ArticleFiOS Wires Down
Does anyone know what the time frame for repairs for downed FiOS wires? The wire from the pole to the house will need to be replaced / re-installed. I only ask so I can schedule some time for the...
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