I am trying to get a hold of someone at Verizon to at least give me some information regarding why FiOS is down. However, was on hold for 3 hours before giving up and Live Chat doesn't work. Not very impressed with the customer service (or lack thereof). Do not like being left in the dark with no contact whatsoever. I have already experienced previous disappointments with Verizon and I am seriously considering switching my provider. This is ridiculous!