When going into "My Network" I would normally see a number of hosts connected to the access point/router, however it appears to be blank and not populated. So since I just picked up the device and set it up, I went into options and did a factory reset. Once that was reset was done, I had no issues and saw the list of devices on my network. Fast forward till about a few hours later, and I needed to get the IP address of the extender (both we were rented/setup the same day), and sure enough I had the same issue - nothing is shown under "My Network".  So I had to use a port scanner to find the other router on my network. I tried several different browsers just in case, but its the same issue. Has anyone encountered the same issue?

I have been a customer of Verizon's for over 20 years but this last go round with them to negotiate my new contract has been the absolute worst experience I have ever encountered as a consumer.  Without a doubt, I will be switching my service in the future.  My nightmare started when as per my calendar reminder, I called CS 30 days prior to my current contract pricing expiring.  I was assured that all of the discounts I was receiving would not expire until Oct. 2020 and my bill would be the same until then.  But lo and behold when the November bill came out my monthly charges had increased.  That's when I made the first call to CS in this nightmare.  I was told yes my discounts stayed in tact but my monthly bundle amount had increased.  Also, as a note of information, bundle prices and equipment prices are unrelated and Verizon can mess with equipment any time they like.  The only way to address this issue was to agree on a new bundle package.  Okay I agreed to that with one caveat - I needed to rent ($12/month) or buy ($199.99 plus shipping) a new router.  I had never paid for my router in over 20 years but that's the "new" policy.  So I agreed to purchase one.  UPS loses the router in transit but says it had been delivered.  Verizon supervisor tells me too bad it's my responsible to deal with UPS.  What?! I don't even have a tracking number and keep in mind it's Christmas time at UPS.  Numerous phone calls and on hold waiting just to find out that information is incorrect.  Any equipment being sent to or from Verizon must be handled through them.  That's the agreement with UPS. Their suggestion was to call Verizon back.  I can't even tell you how many phone calls I have endured, how many transfers to "supervisors", how many call backs, etc. I have endured.  Finally, someone in Technical Services sends me a router out over night with a tracking number.  Great! problem solved right? No!!  I get the new router, I send back my old router immediately the next day via UPS.  Guess what?  That router never made it back.  I kept checking its progress - nothing.  UPS told me the same thing again, a claim must be filed by Verizon for any of their shipments.  Again, numerous phone calls, transfers, etc. to find out where I go from here as far as billing is concerned.  Yesterday, got my new monthly statement.  Guess what?  Still shows rental fee of $12.00 per month.  Oh joy!  I called yesterday right before the bill came out only to be assured by a "supervisor" that everything would appear correctly on my new bill.  NOT!  Today a very rude supervisor called me back to finally inform me that I had never purchased a new router.  The router I received was for a rental replacement and that my initial new router order was somehow cancelled.  No one along this glorious journey every mentioned any of this.  I was told that the only way I can now purchase a new router was to start the process all over again.  Just after I set up the new router, boxed the old router, drove to UPS, changed all my devices with the new wifi password, etc.  No way in hell, you've got to be kidding?!  Told that this is the only way the system works.  They couldn't guarantee the router I now have is new.  What?! because it was sent out as a replacement for my rental.  I asked then why on my very first phone call I was told I could in fact "buy" the router I had in my home for the last who knows how many years.  Incorrect information yet again.  Supervisor offered no solution to this disaster of a customer service fiasco.  Even after threatening to terminate my account, he just shrugged it off as a big joke, alluding that I have been rude.  Are you kidding me?  I pride myself on being a very savvy consumer, fair-minded, and patient individual who was and is just at the end of the rope.  I agree - look elsewhere for your services.  Nothing can be this F'd up - the customer means nothing to Verizon.  I cited the numerous times they say that the conversations are being recorded.  That's totally incorrect.  Nothing that was said or agreed upon in any of my "millions" of other phone conversations was on file as I had to tell my story every single time I called in the CS.  Beware and think twice before renewing your commitment to this company.  I know I certainly will after over 20 years of being a loyal customer.  You have been warned!

I have been a loyal customer with Verizon for over 10 years.  My contract is up for renewal.  I tried to renew my contract and had all the services I wanted picked out and confirmed by email.  Verizon sent emails to me with the pricing. The day the technician was to come out to my house I called customer service to find out why they had not made it out and they said some one called and cancelled the service and they can't tell me who.  Now that makes me think anyone can call and make changes to my services/account.  They never sent me an email or text telling me it was cancelled. At least I could have followed up.  As usual bad business Verizon.  Now Verizon tells me that the bundle I picked was wrong anyway and it was an error with their system.  A likely story.  So I will just have to deal with it.  Oh well that's Verizon.  

I had upload speed issues and requested a tech to come diagnosed the ONT. Tech came, did not touch a thing before I ran again a speedtest in front of him (laptop directly connected to ONT) and ... full 100Mbps speed ! Very very suspicious and I am convinced that he or someone at VZ did reset something right before showing up. Since I could not reproduce, tech left after 5 min or so.

To my surprise though, I got charged 99 + 69 for jack work !!?? Not only am I disputing the charge as VZ did not do a thing and they cannot prove my installation was at fault, but I do wonder now if this is not a scam - has anyone experienced the same ?

For the past year, I have been experiencing intermittent connection issues with our internet, regardless of the placement of the router or whether our devices were connected via WiFi or ethernet. Our Verizon Gateway Router was replaced at least 3 times and a technician had replaced all wires and connections to up-to-date Verizon-brand wires, but this had not resolved the problem.  After numerous hours on the phone with Verizon agents and resetting devices as well as the IP address, nothing has yet solved the problem and I have not received a definitive answer as to the cause of the problem, as Verizon claims there is no problems which can be seen from their end. Tonight I had attempted to call tech support once more. I had still received no definitive answer on why this problem has continued to occur and it was suggested that I purchase a WiFi extender, although the connection issues occur regardless of the distance I am from the router. It was suggested by the tech support agent that the problem is on my end, and suggested that somehow a virus would have caused the connectivity issues. This is not the case and I was advised that there is nothing more Verizon could do to solve the problem and that having any more technicians try to fix the problem would be a "waste of both of my time and the technician's." I am still left wondering where to go from here, except to end the contract early and switch to another internet provider.

Interestingly enough, it only had begun after a new Verizon connection was made for a house being built directly across from mine, which makes me think that it has something to do with the physical connections within the lines, yet no effort has been made on Verizon's part to see if this could be a cause of concern, as they claim it would be impossible, yet I believe this could be the root cause of the problem. 

Since I am not receiving the services which I have agreed to pay for, I believe that Verizon is in breach of their contract and I would like to find resources to file a complaint, rather than take any matters to arbitration. 

I've had the G3100 for a couple of months now and I've noticed that the web interface has stopped working on about 3-4 occasions.  It happened most recently this morning.

Neither its IP address nor the URL myfiosgateway.com send a response to any computer or web browser that try to connect on my internal LAN.  It as though the G3100's web server gets into a crashed or hung state -- I suspect a firmware bug.  Perhaps if I forget to logout the session doesn't ever time out?  I noticed there is a cap of no more than 6 concurrent sessions.

The iPhone app myfios works as expected when the web interface is borked, in fact that is how I rebooted it this morning.  In the past I have pulled the power cord.

Once the router reboots the web interface becomes responsive and things work as expected.  Example:  Open web browser, try to connect -- will not connect.  Leave browser window open.  Reboot router.  Once router finishes rebooting, connect via web interface and observe it works as expected.

Has anyone else run into this issue?

It's running firmware 1.3.6.27

Hardware rev is 1103

Cheers,

Greg

TP-Link AC1200 Archer C5 Wireless Wi-Fi Dual Band Gigabit Router 

Hello,

I've been dealing with intermittent latency issues since last week with all devices in my household (phones, multiple laptops, desktop) when browsing the internet and gaming.

I did the usual and called support, who reset the router and did some other stuff and the issues still remained. I just had a technician come out today and check the equipment, replace the ONT and the issue still exists.

Doing a trace route to Google I do see a few Verizon addresses in the hops which I assume are a pool of upstream routers, and when I ping them it's get's even interesting where pings to 130.81.170.224 and 130.81.170.225 intermittently timeout.

How would I be able to get someone from a NOC or Layer 3 team to look into those devices to look into this more since it appears there could be an issue upstream?

--- 130.81.170.224 ping statistics ---
318 packets transmitted, 270 packets received, 15.1% packet loss
round-trip min/avg/max/stddev = 2.490/12.041/91.864/13.973 ms

--- 130.81.170.225 ping statistics ---
316 packets transmitted, 272 packets received, 13.9% packet loss
round-trip min/avg/max/stddev = 1.734/12.140/187.974/22.799 ms

--- 130.81.170.226 ping statistics ---
60 packets transmitted, 60 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 4.613/7.820/11.357/1.681 ms

device:~ user$ traceroute www.google.com

traceroute to www.google.com (172.217.7.164), 64 hops max, 52 byte packets
1 * * *
2 * * *
3 b3323.washdc-lcr-21.verizon-gni.net (130.81.170.224) 9.181 ms
b3323.washdc-lcr-22.verizon-gni.net (130.81.170.226) 6.905 ms 10.254 ms
4 * * *
5 0.ae9.gw13.iad8.alter.net (140.222.225.63) 5.854 ms *
0.ae10.gw13.iad8.alter.net (140.222.225.219) 7.585 ms
6 google-gw.customer.alter.net (204.148.79.46) 7.500 ms 7.234 ms 4.344 ms
7 108.170.246.1 (108.170.246.1) 8.524 ms
108.170.240.97 (108.170.240.97) 6.779 ms 6.389 ms
8 216.239.54.105 (216.239.54.105) 7.141 ms
216.239.54.15 (216.239.54.15) 5.873 ms
216.239.54.105 (216.239.54.105) 6.004 ms
9 iad30s09-in-f164.1e100.net (172.217.7.164) 7.997 ms 7.296 ms 4.285 ms

Called to get service and was told that it hasn’t been run to the apt yet. Fios is available on the same floor, a few doors down, but my apartment “isn’t in the database.” Any suggestions on what I could do, if anything? 

When our house was first built and cable ran, they did a crap job with the second floor (ran the coax from the box mounted on the back, up the side of the house and into one room. Then ran a cable from a splitter through the attic on the side to the room on the other end of the house).

I am planning on re-running the cable as well as wiring ethernet for the second floor. Am I able to replace the coax and ethernet currently plugged into the box mounted on the back of the house myself, or do I have to get a tech out to open the box and do it? 

I recently (last week) upgraded my old Actiontec router (MI424WR Rev 1) to the Quantum router, model Number G3100. Prior to the upgrade, I had port forwarding configured for RDP and several other applications. After the upgrade, and setting the same forwarding rules, I cannot RDP into any machines using my external IP address, but I can still access them using their internal addresses.

I've tried configuring multiple ports, directly connecting one of the machines to the Quantum router, disabling the firewall on the router entirely to allow all inbound connections, and nothing appears to work. There are no log entries in the router's firewall logs either, which I find somewhat suspect.

I have also tried disabling the machine's firewall (the one I want to RDP into) to rule it out as the cause. That had no effect, and the firewall logs (before I disabled it) do not show any DENY packets for inbound RDP connections, so I'm 99.99999% that it isn't the machine configuration. Plus, it works from internal connections.

I've also tried opening a different port, not RDP, and have the same results. I can access it (a simple TCP listener app) internally, but I cannot access it using my public IP address and mapped port (9999 in this case).

Here is a photo of the current configuration of the RDP mapping. This same configuration worked prior to the upgrade.

I work from home so my internet is CRITICAL.  Last night, I tried to put in an order to move my service on Feb 21 to a new apartment that I am moving too.  This process was a bit buggy, but it seemed like I finally got it to work.  My wifi/internet has been CUT OFF at my current address as soon as that order got placed.  I have been on hold for over an hour trying to get a tech to even talk to (after having to actually google a customer support number because the number that was provided didn't work for Fios, was told was out of business hours even though I wasnt) The order for service now shows my current address as the service address to hook up service on Feb 21, even though I have been paying at that address for over a year.

1) I don't have internet service now - I HAVE TO WORK

2) I can't get ahold of anyone in any reasonable manner or time

3) I need to reinstate service at my current address

4) If I consider working with you again, I need to set up service for my future address

I AM SO FRUSTRATED.

I cannot get an internet connection on my laptop although I can get it on other devices.  I am able to connect through a temporary Xfinity hotspot that I paid for an hour of time for, so it doesn't look like the problem is with my laptop.  I have also tried rebooting my router, removing and readding the wifi to my laptop, and flushing the DNS, all without any luck.  I've been on hold for almost 2 hours with Verizon and don't have any hope I'll be talking to anyone any time soon.  Any advice?  I also ran virus scans and found nothing.  Thanks.

Hi. I'm just another Verizon customer who was treated poorly and sent to collections with the result of an excellent credit score dropping 100 points.

I've spent hours on the phone with mostly rude people (2 of the many have been nice and helpful.)

I've been told twice now that I'd get a call back and never do.

I'm reporting them to the Better Business Bureau.

My issue: I moved and canceled service. They had my name spelled wrong (something I tried to fix many many times) and the last bill never came to my new address. When I finally figured it out, I paid it, but it was too late (by a week or so). Verizon FiOS send people to collection after 30 days. How predatory.

FiOS isn't available in my area, but if it ever gets here, I will avoid it. I've switched wireless carriers as well going from Verizon to T-Mobile. I will never use Verizon for anything ever again.

As someone who is social media literate and experience (with thousands of followers on Twitter) I will be sharing this experience as far and wide as I can.

We are an older customer with older router. We just updated router in able to support two Ethernet connected PCs, (old router had bad Ethernet ports). New router is now operating via ONT Ethernet port. However, after a day or so the channel guide...etc was lost. Original router remains wired to household TV's via coax. I believe MoCa port on ONT was deactivated the day after Ethernet port was activated. So our question is, can the ONT MoCa port be active for TV channel guide via coax/Verizon router, while internet is active via ONT Ethernet port?

I have a question. I recently upgraded to FIOS Gigabit connection. Without fail over two weeks, every day, at different times of the day I would test it. Again - without fail the Verizon speed test to my VZW Quantum router is over 900mbps up and down(interestingly enough even d/c from the ONT). Now from the The router to my device, it is always consistently around 700Mbps slower both up and down.

Now using the exact same device, NIC, & Cat6 cable at work , also utilizing a Verizon connection I get over 900mbps up and down. Being one of the Network Engineers I have tested many times. We have two providers and utilize an SD-WAN connection. If I switch to the other provider, speeds are still in excess of 900mbps. 

I would love for someone to try to explain to me why at home the connection will barely EVER give me over 200Mbps up and down. I have also chatted with Verizon support in circles about something has to be different on my end. The only thing different on my end, is I know I am the only one connected and testing. I'm not streaming a movie while testing or anything. At work, anywhere from 120-150 people will be on the network, and who knows how many videos are being streamed while I am testing. 

On the Verizon ONT (or is this not the ONT, and only the battery for the ONT which is outside the house?), the "Replace Battery" light is on, and the unit beeps periodically.

During power outages and whenever I've had to switch off the circuit breaker feeding the ONT, I've lost internet, so I assume the battery isn't intended to provide power to keep internet connection alive. So is it just for the phone service? I have phone, cable, internet through Verizon. If battery is just to power phone service during a power outage, can I simply remove the battery? Or is the unit going to continue beeping?

I assume Verizon doesn't provide a free battery replacement?

I have a NightOwl DVR connected to my Fios quantum router. I’ve had this setup working with no problems for years, now suddenly I can’t connect to the DVR. I tried resetting everything, but still nothing. I can connect in the app when I’m at home, which tells me the DVR is connected to the router, but outside the house still nothing. I checked the ports with an open port tool and it says the port forwarding is open. Is there some change Verizon has made that I’m unaware of?