It seems that the new G3100 router comes with a new interface or Verizon has updated its admin menu. Either way, the steps outlined for curing double nat by using a double bridge method needs to be updated. A more skilled individual could maybe highlight what those changes are or come up with a more current step by step process to achieve the double bridge. I don't have a full understanding of each step and feel as if I'm "winging it" at times. Any help is well appreciated. Happy New Year.
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CURING DOUBLE NAT WITH DOUBLE BRIDGE METHOD WITH ON NEW G3100 ROUTER
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Port forwarding only works seen from outside my local network?
I have a new Fios Home router (the white can). I set up port forwarding for SSH and HTTPS. I also have dynamic DNS set up with no-ip.
From anywhere outside my local network, like my phone when I’m away or at work, I can SSH or browse to the DDNS server name and I connect to the computer being forwarded to at home. All is well.
The moment I’m at home on the local network, the exact same thing fails. Any attempts to connect via the DDNS server name fail with what looks like a timeout awaiting a response. But I can still connect by internal IP address (192.168.1.xxx) to that computer.
Has anyone else seen this or fixed this? It feels to me like there’s a bug in the router firmware.
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getting lost in the noise
jan 02 2020.
up graded my service from 100/100 to 400/400 speed from verizon server to my router is unchanged. 100/100. numerous calls for support only result in a transfer to sales. where the push is on to sell services. finally transferred to back to support which was an indef hold loop with recorded sales pitches. verizon has been hollowed out from the inside. support is only what you see from the website and a sales pitch to boot. buyer beware.
I plan to make complaints to the FCC and the FTC, regarding unfair sales practices and undelivered services, possible selling service/capabilities which do not actually exist in my area.
I think that the state should also be made aware, consumer affairs.
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FIOS App says all devices offline (they’re not)
Trying to use parental controls on the App, but it lists ALL devices as being offline (including the phone currently connected to the router that I’m typing on). Since it thinks there are no active devices, it’s not blocking anything, yet there are multiple devices connected to the router.
I’ve deleted and reinstalled the app.Any way to force it to recognize connected devices?
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Just got a G3100 and a new setup. How do I bridge it?
Followed the directions for the 1100 but no go.
My Setup:
ONT -> G3100 COAX (For TV)
ONT -> Asus Router WAN port
Asus Router LAN port -> G3100 WAN port
All LAN/WiFi devices on ASUS router have internet
TV has video
Can no longer use remotes (voice searches) or VOD
How do I fix it do that the boxes get the IP scheme from my router (10.0.1.X)?
Is there an official set up to put this unit is bridge mode?
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System Logging...
Be warned, System Logging is turned ON by default on the G1100 router...
Not sure what happens when the file exceeds memory capacity, nor am I sure what the impact on system memory and performance will be...
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Installation question
My contract has expired, but I'm considering signing up for 200/200 Internet-only service. My FiOS installation is old, and uses coax cable. Would the tech person want to run new Ethernet cable if I am upgrading the router and the speed? It's fine with me, I just want to know what to expect.
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How to I get my start date moved up?
I moved into a home and I want to get my Verizon Fios internet turned on. I ordered it yesterday (Saturday) and they said it can’t be started until the 9th (Thursday). The previous tenant in the house had the same exact service and they just turned it off before I moved in. The ONT is here, the Verizon coax cables are all here, etc. I also have my own router and modem, so I literally just need a switch flipped on Verizon’s part. Is there a way to get this done today so I don’t have to wait 4 more days? I wouldn’t have gone with Verizon if I knew it would be this difficult for them to get started.
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Replace Actiontec router with Linksys EA7500 (Fios)
I purchased a Linksys EA7500 to replace my failing Actiontec MI424WR
and am having issues setting it up. I have followed the directions several times without any luck and have tried with 3 different routers.
(I am releasing the DNS lease and immediately pulling power and network)
The ONT (SFH ONT 615) is set up for Ethernet, I only have a network cable attached to the Actiontec now.
It does not seem like the new router is getting DNS/IP, it just sits there with no activity lights once powered up.
I have waited over 2 hours also.
Is it possible that the ONT is not set up correctly? is there a way to test this (I have tried 3 different routers and different cables). Is this older ONT able to handle this set up?
It should be simple but I'm stuck, thanks in advance for any suggestions.
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Turn the g1100 router into swich
Hey anyone know if it is possible to turn the g1100 router into a switch & access point only and get rid of the routing functions to stop double nat as I am putting my own router in but I still need the g1100 to provide wireless for my fios tv one boxs.
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Issues with SON and Internet Management
I received the email on 11/20/19 that my router software had been upgraded to include the Self-Organizing Network (SON) feature. I recently tried to activate and have just experienced issue after issue. Whenever I go on the verizon my fios app or even log in online, I am not able to manage my internet at all. On the app I get an error which says "The Router is not responding and might be setting. Please wait for 1-2 minutes while the system re" and then below it on the bottom in red it says 'There was an error getting SON status. Click the cell to try again"
I have called verizon technical support and it was absolutely useless. I was on the phone for over an hour without any results. I have unplugged the router, factory reset the router, deleted the fios app and reinstalled it, etc. I really would like to use the SON feature but this has just been miserable. In addition, I have no way of managing my internet connections and settings without manually logging in to myfiosgateway.com . Also when i log in manually there is no way to enable or disable the SON. I followed instructions and the SON option is no where to be found on the myfiosgateway website.
If anyone has any ideas on how to hep I would greatly appreciate it!
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FIOS Cable Upgrade
We currently have 100 mbps service, and Verizon is trying to get us to upgrade to 400 or gigabit. They claim that our "interior cables" are old and need to be replaced - and they want to charge $149 to do that. They said that the current cables won't transmit more than 100 mbps. Does anyone know if these are special cables, and if they are, where to get them? I can do this myself if I can find the cables. Thanks
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Router signal strength
Does increasing signal strength past 100% cost more or cause extra fees? All i need is yes or no if you know please.
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Connect Coax ONT to ethernet?
Hi. I'd like to replace my FiOS Quantum router with a better and more powerful unit. And stop paying the rental fees on the sub-par Quantum router. However, I also have FiOS TV and my ONT uses a coax cable to connect back to the router. It's impossible for me to run a new cable. Can I use an Ethernet to MOCA adapter on one end to continue to support the ONT using the coax cable? Or perhaps I need a MOCA adapter on both ends? Has anyone done this already? Thanks in advance!
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Technician Fee Charge-Customer Service
Back in October, before disconnecting my service due to moving, I had some issue with my internet connection. I spoke to the Verizon Representative and she helped me with troubleshooting, which still didn't fix the problem. She eventually scheduled the tech visit for me, saying there may or may not be a fee to this, depending on what the problem is, which the tech will decide after assessing.
When The tech, Anthony, arrived, he fixed the problem within just a few minutes by simply moving our router from one room to another, where he said the signal is better. We triple confirmed with him and he told us we will not be charged of any fee in this sort of situation. However, on my next billing statement, I found out Verizon charged me $99 Tech visit fee as well as $60 service fee.
First of all, The rep. told us $99 fee may or may not be charged and second of all she had not mentioned a single thing about an additional fee of $60. Regardless of all of this, the tech confirmed we will not have to pay any fee towards this visit. I called the customer service again to dispute this charge and the representative came back saying, "this can't be true and what the representative had told you was wrong. Also, the technician shouldn't be trusted" and that there's nothing he can do. I was never informed they would automatically charge me of $99 just for tech visit nor there are hidden fees. If I had known, I wouldn't have gave the consent, especially, since we just had a month left before our move to disconnect our service. Now I'm charged of $159 and I just got to find out today, there are many Verizon Customers, who have similar complaints. Never trust the customer service!
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no cable guide/On Demand/channel info
Moved to Fios TV Technical Assistance board for greater exposure
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disabling SIP ALG
I have a VOIP phone plugged into my Verizon router/firewall/gateway and it isn't functioning properly. The VOIP provider engaged an Engineering resource and they identified the issue as SIP ALG which Verizon has enabled, but it needs to be DISABLED. This seems like a fairly simple fix, but nobody can seem to address this. In doing research, Verizon is one of few providers that enables it to begin with.
I've spent HOURS on the phone with Verizon tech support/orders/etc. getting bounced back and forth to no avail. I'm currently on hold again attempting to explain my plight to a new individual who doesn't seem to understand what I need.
I'm literally minutes away from cancelling all of my Verizon services and moving to another provider because I've never had this issue before elsewhere. It's impacting my ability to conduct business and I can't tolerate it. I need SOMEONE who can assist with disabling this feature.
Thank you.
-Bob
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Technician took old set top box, Verizon wants to charge me $375
I got a new contract upon the expiry of the old one, and the technician (first name JOSEPH per text) who came for the new installation took away the old set top box. Now I keep receiving emails and texts from Verizon saying they will charge me $375 if I don't return the set-top-box, but I have already returned it.
I have spent hours on the phone holding and trying to explain the situation to customer service, and they say they will investigate and call me back, and I never hear back. I have a job and I really am unable to be on hold for hours or spend so much time doing this, this is extremely inconvenient.
I don't know what to do. Since the technician has likely not returned the old set top box, that amounts to theft and I would like to report it to the police as theft. But the Verizon customer service will not give me his name or contact information.
If anyone at Verizon can help, I would greatly appreciate it.
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Requests to Verizon support are ignored
I wish to contact Verizon support regarding an issue with the DNS PTR
record for my static IP address. I have logged in to my Verizon small
business account and followed the support and "contact us" links to a page
where I can enter a description of the issue, and request a response
via email to my email address. The page accepts my request, and responds
with a window that says I will be contacted regarding my issue within
2 business days. However, no one ever contacts me. I have tried this
twice now, most recently on December 26. What do I have to do to get
assistance with my PTR issue?
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VZ MOCA network with Quantum gateway
Merged with existing topic
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