Hi all,

I have a coax line going to an upstairs bedroom, which feeds into a Fios Network extender.

I want to add another network extender downstairs.  Can I simply cut the coax cable going upstairs, add a splitter, and attach to a new network extender?  I have never cut cable and added terminators before.  How easy is it?

Thank you

I have a Verizon Quantum router.

Because the wifi is weak in parts of the house, I have an ASUS ACRH13 router in another room attached by ethernet cable to it. The ASUS is set as an AP.

Part of my home WLAN includes some ip 2.4 security cameras that go directly to a cam viewer app (not calling outside the home). To ensure continuous connection, I went into the verizon router Advanced Tab/IP Address Distribution/Connection List and set the camera ip addresses to static. I also gave them names to help me remember them.

Just now, the cameras stopped working and I discovered that was because their IPs had changed! Maybe when I rebooted the Verizon or ASUS router but I'm not sure.

So I went back to verizon router Advanced Tab/IP Address Distribution/Connection List. The static addresses were still there and marked as "static" but the cameras now had new IPs they are currently connected to!!! The old IPs no longer work in the camera app. The new IPs were also present in the ASUS connection list but the old static IPs were not there.

I don't understand what I am doing wrong. How do I prevent this from happening? I think the ASUS router is assigning new IPs (even though it is an AP) but I am not sure how to make them static there too.

I "think" I need to

1. In the Verizon router, delete the old static IPs

2. In the Verizon router, mae the new camera IPs static

3. In the ASUS router make the new current camera IPs static

But I'm no good at networks so I may be missing something here. And it is very frustrating.

Help appreciated.

I canceled my Fios plan 7/3/19 when I had to move outside the Fios coverage area. The person on the phone said it'd take about two months to process the refund for the prorated amount, close to 75% of my bill. I'm a patient person. I checked back in mid-October via chat, the only easy option I could find, and the chatbot said my final statement had been prepared 9/23/19 and I'd see the payment back in my account 10/23/19. Still no refund as of 12/30/19. I just tried calling the customer support line, and was hung up on three times before even reaching a person. I've tried every number I can find for Verizon, and can't even get the chat to work now. This is absolutely ridiculous. Where's my money, Verizon? I'd like to see interest too at this rate. This is unacceptable.

Hi, i've been having to reboot my G1100 Quantum router at least three times a day to get the DNS to work.  I have a Coax to the G1100, and a Verizon provided wi-fi extender also via coax.  the router shows  solid white globe, along with the white wifi indicator, and in the rear the WAN port is also green.  What happens, is if i go to google, bing or any search engine it loads, but if i type a question or a new website (not stored in cache) the browser would show DNS error.  However, if i go to youtube etc...streaming services work.  I have tried calling Verizon three times to figure this out.  I checked out the DNS server address in the advanced tab of the "myfiosgateway" and confirmed that the DNS servers are correct or working.  Anybody else have similar issues since Christmas?

Hi

I have recently set up a new Fios Home router (G3100) with guest network enabled. It seems that this guest network is limited to a maximum of 10 devices, and nothing else can be connected without first disconnecting something else. This is not documented in the manual, nor do I see any setting in the router dashboard to change this limit. Any ideas?

Thank you

Recently I moved and chose to move my Verizon Fios services with me.  When I spoke to Verizon I let them know that I already had the modem (purchased from them) and that I've been in the new home already and that it was all set to go (wired up and a up to date new ONT) and that i would like to do the self install (which I am more than capable of).  
The Verizon Fios agent told me the ONT was outdated and would need to be replaced ans that a technician would need to come out and a $99 fee would be charged for that visit.  I let the agent know that the ONT was the ones they currently use as my mother (who lives on the same street a couple houses down) had just gotten installed had the same exact ONT and that there was no need for a technician and I could do it myself.
They insisted I needed the technician so I asked at the time if the fee would be waived afterwards if we come to find out it that I could have done the self installation and the technician was not needed and I was told it would be.
The day comes for the technician visit.  I had my modem and as soon as we got there even the technician wondered why he was needed as I could have done the self install.  He literally did nothing other than watch the lights come on the modem showing that the service was active.  I mentioned to him that I wanted to do the self install but the Verizon Agent wouldnt let me and that I was going to be charged a $99 fee for him coming out to me.  He said he was not needed and that he would make a note on my account of that so i shouldnt be charged.

My bill was due shortly thereafter and I paid it even though the installation fee was on there because I didnt want to incur late charges from non payment and assumed that it would get credited back on the next bill.  

It did not.

I called today to explain the situation to a different Verizon Agent and was told that they would give me half of the fee back.  I inquired as to why should it be half when the technician was not needed, did nothing, I was told it would be waived if it wasn't needed when I talked to the original Verizon Fios agent, and that the technician stated that he would note it and that I should not be charged as well?
I got the runaround.

So, I asked for a supervisor and was transferred to one who would only give me the half off as well.  I did not accept it.  I should not be charged for a technician fee for something that I did not need, would told be waived, and for NO SERVICE provided.  I am on a fixed budget and other providers would love to have my business (and would gladly offer installation with no fee to have it).  I have been a customer for 4 plus years and would've continued to be but now I obviously have to start shopping around because terrible customer service like this should not be rewarded with customer loyalty.

I had Verizon Fios service for six months now. I signed up with refer-a-friend and automatic payments. Never received my $100 gift card for the referral. Been tossed between Customer Service and Rewards department several times. Each one says the other can handle it. The incompetence and wait times are off the charts. I have a ticket number for the referral; they even verified it by calling the person who referred me. I was told the referral was approved that it would be escalated and that I should receive a confirmation email within 48-72 hours. Guess what? I GOT NOTHING. It has been two weeks; not an email, no phone call, no gift card. I have to keep prodding them and still don't get anywhere. I guess this nonsense will follow me into 2020 as well. I certainly can't recommend Verizon due to its horrible customer service.

Hello- I would like to use my own router (so I don't have to keep paying the monthly rental fee), but don't see an ethernet port on my ONT. I only have a coax cable coming out of it and connecting to the router. Is it that my service was installed so long ago that the ONT installed didn't give me that option.

The router I have is Fios-Gen4.

Thank you in advance for any help.

We upgraded our router over the past week to the latest Model G3100.  Since installing it, our internet connections are disconnecting almost every 10 minutes.   The last 24 hours are almost unbearable since I work from home.  Is this a common problem with the new equipment or have I received a defective device.

I bought the battery replacement but didn't came with the wire harness which also needs to be replace. Can I ask a tech person to bring a replacement since I already bought the battery?

Currently I have the Verizon Quantum Gateway Router, it's about a year old.  My house is currently wired with COAX outputs in pretty much every room, but Ethernet ports in none.  I'd like to get hard wired connections to all rooms for a few reasons (TIVO, some work related  tech issues, etc...).  Since wiring the house with Ethernet in every room will either take me a while or cost more than I'd like to spend, I'd like to see if I can get MoCA to work.  I spoke to a Verizon tech support and they said I can switch to the new Verizon Home Router to do this.  I looked at the new router and I think it will do what I want but I thought I'd ask here first.  So here are my questions/clarifications:

1 - If I set up the new Verizon Home Router, do I simply disconnect all the current Ethernet and single coax connections from the Quantum router I currently have and then re-connect them to the associated ports on the new Router?

2 - After I do this with all the Coax connections in my home be carrying internet signals.  By this I mean, can I plug the coax directly into the back of a Tivo unit and have internet, or will I need another adapter at each coax location?  I assume I will need an adapter to convert the Coax line into an Ethernet connection if that is what I need to connect a laptop or desktop computer.

3 - Has anyone used this router with Tivo and had success?

4 -  I have the Gigabit speed connection.  Will this set up give me roughly the same speed at each coax port throughout the house?

Thanks for any help, input and suggestions!

Hello Verizon

I would like to purchase a used Verizon G1100 router and need to check the serial number. How can I check if the router is clean or reported as stolen?

MAC: 48.50.36.A8.31.44

Thank you.

Ever since I was upgraded to the new G1100 FIOS router last year, I've had frequent wireless connection issues.

On my Windows 10 laptop, it often loses internet/wifi connection.  Examining the network, it shows that it is still connected to the SSID, but states "no internet connection".  It has no access at this point.  It usually occurs after the PC has come out of sleep mode, or after a period of no activity.  I can easily reconnect by simply disconnecting from the SSID and reconnecting.

I have another Windows 10 laptop where this never happens.  Both devices use DHCP.

I also have a HP printer that frequently loses connection to wifi.  In order to get the connect restored, I either have to disable and then re-enable wifi on the printer, or sometimes reboot.  The printer is set with a static IP address.

This is very annoying and never happened with the previous router.

Any ideas, and is there a newer FIOS router that I should consider?

Thanks in advance.

Dan

The service I have is Verizon fios gigabit and its connected with my own router which is the Nighthawk R7000 AC 1900. The problem is, I get nowhere near the internet speed that I am suppose to get. I barely break 100 mbps. Is there anything specific I am suppose to do other than just plugging in my router? I also cant seem to locate my router through the Verizon fios application. I have internet, but as stated before, I am getting 100 mbps the most which is terrible. Please help and Thank you!

I currently have an Orbi RBK50 set-up in AP Mode per the Verizon/Netgear Set-Up instructions. But, this removes the ability to set-up Parental Controls in the Orbi. Seems the Orbi set-up needs to be changed to Router Mode in order for that feature to work. The Parental Control options on the Verizon Fios Quantum Gateway Router are limited.

Can someone please provide instructions on how to set-up the Orbi in Router Mode?

Thank you,

We terminated our verizon fios contract end of September, was told to call for final billing cycle, called them on 11/22 and asked for the final bill.  We paid the 373.67 they told us was the total bill  ON TIME.  This was  the FULL amount they stated was due.  Thought that was the end of the matter.  Check my FICO score in prepartion for mortgage application and realize that verizon has reported me to the credit bureau as collection on 12/1--8 days after I paid the final bill ON TIME.  Dropped my FICO score from above 800 where it has been for years to 600s. Call the customer service number 12/30/19 and first they keep saying there is no amount due, the account is closed and settled, they don't know what I am talking about.  I spoke to the same rep who took payment for the bill and she said she would send me an email stating the account was paid in full.  I call back 30 minutes later, told she is on break, call back in 20 minutes, call back again and told she has left for day.  She never sent the email she promised and was never available after that first conversation. 

Then I speak to a very helpful manager who said she would look into it and call me back the next day.  She actually called back 12/31 and was very helpful, had said she had listened to the phone logs and yes, I was told I had paid my bill in full and settled and she was unclear on why there is an outstanding balance.  To speed things up, even though I don't think we actually owe any money, we paid it--which involved reactivating our account since the records showed it as closed and settled.   She was kind enough to send an email saying the account was paid in full and settled on 1/2/19 to show to the Credit Reporting department.

I then contacted Verizon Credit Reporting bureau again, I had spoken to them multiple times and this time I spoke with Christine who said she saw the payment on 12/31 but couldn't do anything until they get notification from Collections.   I said I had the email from them stating account is paid in full, can I forward this to them. They wouldn't provide an email or fax number to send it to.   She gave me the extension for her supervisior.  I have called 6 times  and left 4 voicemails and have had no response.  I need to have this resolved ASAP.  

We are incredibly frustrated and stressed, at our wit's end.  We have been saving for a house for over 10 years, have excellent credit that we have worked so hard to maintain and now in one fell swoop of sheer incompetence, Verizon has ruined it all. We have gone from excellent credit risk to sub prime borrowers all due to Verizon incompetence.  We may not get a mortage or rates that let us afford our home.

Ms. Tucker seems to be the only one able or willing to help, and we are very appreciative of her efforts that have gone above and beyond but cannot believe the indifference and incompetence of the rest of the people we have contacted.  One department is unable to talk to another and they are ruining people's lives and shrugging their shoulders as if it's no big deal!  I will be filing complaints with the FCC, NY AG office, BBB and NY state public service commission.

This is more of a rant because we just today concealed our FiOS service after about 1 month of trying to get it to work.

We ordered Fios because of how fast it is supposed to be. But at first they did not send the router we ordered. Then it came but had no Coax port. So they sent someone to install an ethernet port in our house so we could get the fast Fios speeds. 

That person came while I was at work and I came back to find he had installed a DLS port instead. So instead of 400Mb/s we had 3Mb/s.

What makes this worse I asked them not to charge us for the 3Mb/s DSL because we had not signed up for DSL and I did not think we should have to pay for a service we did not order. They said they would not drop the charges because we were receiving DSL service. But they would send someone later that week to install Fios. 

I decided not to make a big issue because we would only be paying for DSL for a few days and I was looking forward to FIOS speeds. 

Today the person came and he said he had been sent to troubleshoot DSL but he was not there to install FIOS.

So up to today we were charged for a DSL service we never ordered and we still don't have the fast FIOS service promised to us. We just canceled our service and I will be trying to get my money refunded. 

I don't know what can be done now.  And maybe this rant won't solve anything, but I wanted someone to hear about this because I am surprised it is even legal to charge us for DSL when we never signed up for DSL.

I have the parental controls for our Xbox1 to turn off at a certain time every night. My 13 year has figured out way around it.   How can I prevent him from doing this every night. I go to check the fios app in the morning and the time I set it to is turned off.  

Thanks

Mocha31

I had a working PiHole, and now it's not working because I don't see a place to set the DNS settings in the G3100.  

1) Is there a place to set that?

2) If there's not a place to set that, what happens if I drop in a Netgear AX8 and pull the G3100?