After installation - tv stuck in AP-01 and No internet
Hello Verizon, TV/Internet double play service was installed in my house this morning by a technician. I chose the 150 mbps plan and this required a complete re-wire with ethernet handoff. The...
View Articlewifi connectivity problems
Hello, a recent problem one of our Verizon wireless iphones (an iphone 6s) is only able to connect to the 5gb wifi, not the 2.4gb wifi. Whenever we try connecting to 2.4gb wifi it says we used an...
View ArticleGetting online fios ordering discount and porting local service
Having issues try to figure out who to contact at FIOS so that I can get the full on-line ($10/mo) self ordering discount for triple play and also get my local phone number ported to VZ. I want to...
View ArticleMore flexible firewall for Verizon FIOS
I currently have the G-1100 router. It's built in firewall does not have much flexibility. I want to configure multiple rules per user. I'm thinking that what I need to do is to buy an external...
View ArticleONT model
What model ONT is currently being used with tripple play gigabit installations?
View ArticleFios Quantum Guest Network
Hello, i have verizon fios Quantum gateway router with guest network. i wanted to temperoraly link my chromecast to the Guest Network so when my friends come over, i could give them my guest network...
View ArticleFIOS online call log
Can no longer see call detail on FIOS online call log. They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages. Don't know who to contact,
View ArticleCMR false drop wire charge
I also received a bill for $270 in the mail for a drop wire that was repaired back in August. When I received the bill I immediately got online and spoke with a representative in customer service that...
View ArticleVerizon Extender
So I just upped the speed of FIOS to the Gigabyte plan. The technician came out and installed the new router and ran some new lines. The old router was placed in the basement and worked flawlessly...
View ArticlePoor Treatment of Existing Customers
I have been a Verizon customer for 15 years. My 2-year agreement ended last month and I just renewed it 3 days ago and the only thing Verizon could do was to keep the same rate for the next 2 years. 2...
View ArticleVerizon's sneaky way of getting an extra $50 out of you
Verizon, like many other companies these days, loves to persuade you to choose paperless billing. And when you do, they're very good at reminding you via text and email that your bill is due. I get...
View ArticleMissing $250 Gift Card
I was promised a $250 gift card after 90 days or so. I signed up in July and it is now November. No gift card has been received. I see this is a common problem, so Verizon, get your *stuff* together...
View ArticleSlow FIOS
Since signing up with Verizon, I've had a problem with access to Gmail via desktop clients (that worked fine on Comcast). I've raised it several times on these fora, with no useful solutions. I've been...
View ArticleONT Ethernet Port Activation
Hi Everyone, I am currently trying get Verizon to activate the Ethernet port on my ONT so I can use my own Enterprise Firewall. I know many customers have done this, but I am running into duffictiles...
View ArticleG1100 as bridge - do I need to upgrade firmware?
Hi - Currently my G1100 router is acting as a bridge since I'm using Google WiFi. Wondering if I need to upgrade the firmware of the G1100 or will it do it automatically? Thanks!
View ArticleUnable To Access Fios Digital Voice Account Manager Call Log
I have not been able to access the digital voice account manager call log since Wednesday 11/01/2017. The account manager home page reappears on the screen whenever I select the “calls and messages”...
View ArticleUnable to register HBOGO
I am a fios extreme hd package subscriber and have been for a number of years. I used to be able to setup hbo go without issue but about 2 months ago I lost access and when I try to register hbo go on...
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Tree leaning against Verizon Wires
How does Verizon handle trees that are leaning against their wires?
View ArticleFios Quantum Gateway G1100 Wi-Fi stops working, requiring reboot daily
Our Fios Quantum Gateway G1100 fi-fi network frequently stops working. Wi-fi devices will show to be connected with full wi-fi connection strength, but will not be able to load any web pages. Ethernet...
View ArticleSlow speed on all devices despite Gigabyte service to the router
I upgraded from 75 mbps to the 1 gig speed 2 days ago. Verizon Speedtests show that the router is getting the appropriate speeds, but none of my devices (via ethernet connections), including 3 windows...
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