Fios Network Extender (WCB6200Q) Installataion confusion
Just received theFios Network Extender (WCB6200Q) Only instructions were on a quick start card telling me that all I had to do was connect to an active coax port turn it on and wait. While all lights...
View ArticleQuantum tv - VMS Capacity Issue
I have quantum tv with two video media servers which is supposed to record up to 500 hours each, however, one of them has only 350 hours recorded and it says it's almost full-89%. I called Verizon and...
View ArticleQuantum tv - VMS Capacity Issue
Moved to Fios TV Technical Assistance board for greater exposure
View ArticleBEWARE OF OFFER!!!!!
Like the saying goes, "if it sounds too good to be true, then it probably is.!" Today in the mail, I received a notification from Verizon offering me an upgrade to Fios Quantum 100/100 Mbps internet,...
View ArticleReturing old Actiontec router
I just installed my new Quantum gateway router. There was a return label in the box. Is that label to be used to return my old router? If not, do I have to return the old router? There were no...
View ArticleAny way to get unbanned from Playstation Network?
So I contacted sony yesterday and they said they didn't know why I was banned and was told to talk to verzion, but verizon doesn't know anything, so they just changed my IP. But I'm banned again less...
View ArticleFios internet battery backup unit
Does the battery in the ONT do anything for internet service, or only phone service? Note I have a UPS connected to my fios router, so my wifi doesn't go out when the electricity goes. I'm wondering if...
View ArticleBBU Unit
We had a power hick up at my house and the bbu unit has 5 steady green lights then at bottom of the unit we are getting a yellow blinking light and a green light blinking? Just wondering do we have...
View ArticleWireless Printer goes offline
I installed a new Dell E515dw wireless printer last week without issue. I was away for the weekend. When I returned on Monday morning I found that this printer was in OFFLINE status. I managed to get...
View ArticleAm I supposed to receive a Quantum gateway/router with upgrade?
I recently upgraded to Quantum 75/75, from a grandfathered in 25/25 plan. During the upgrade process online, on the success screen it said my equipment would be mailed to me within X days. Am I...
View ArticleVerizon connections program registration.
I'm trying to sign up for the verizon connections program. I've jumped through the hoops to verify employment, waited for several days for the email to confirm that my proof of employment was received....
View ArticleClik here to view.
ONT Question
All I want to switch to Ethernet and attached the picture of my box. I have 3 CAT 5 cables outside running into my home run, one being a shielded outdoor. To confirm I simply terminate the outdoor...
View Articlebeeping from BBU
I've removed the battery from the unit and yet it continues to beep. Pressing the 'silent alarm' button does nothing. How do I silence this thing?
View ArticleComplaint Regarding Services and Unfair Pricing Models
Good Afternoon - Earlier today I spent over 2 hours on the phone and through Live Chat with numerous different FIOS representatives/ tech services members regarding upgrading my 50/50mbps internet...
View ArticleFios Network Extender
Hey I got my new extender this week and decided to plug it in. I have a Verizon Quantum Gateway Router. So far, it has not been working at all. Here are the details - 1. When the extender is connected...
View ArticleAccept as solution visible for all threads, why?
Today I'm seeing the accept as solution button available for all threads. Is this correct? Not sure I should be able to accept a solution for someone else's question nor would I be very happy if...
View ArticleHow to get Verizon to really look into the issue?
I am a graduate student who has to connect to multiple VPNs to do my work. From the past two weeks, whenever I am on my home network I am unable to do so. My request times out. I thought the problem...
View Article(OFFTOPIC) Customer Satisfaction Complaint
We received an automated phone call for an in-home repair for our service telling us not to just hang up if we want to confirm that we need the service. After a few minutes we received another call...
View ArticleMissing Sign In on Fios Trending Page (Entertainment/News Page)
I just noticed that the Sign in on the Fios Trending Page is missing when I use the Microsofrt Edge browser. All I see at the top right hand corner of the page is Contact us and Espanol ----no place...
View Article