Like the saying goes, "if it sounds too good to be true, then it probably is.!" Today in the mail, I received a notification from Verizon offering me an upgrade to Fios Quantum 100/100 Mbps internet, and included in that written letter it says "Upgrading costs less than you think. It's only $15 more a month plus taxes, and to help you make the most of your increased speed, we will even give you a brand-new Fios Quantum Gateway router." (text in quotes verbatum from the letter) THAT IS THE ONLY MENTION OF COSTS/FEE'S or CONDITIONS.
However, it sounded too good, so I inquired, which the letter invites you to do. GUESS WHAT - I was then told, there would be a "Network Upgrade Fee of $150, split in three monthly installments" and a technician would have to come out and install a new ONT. NONE OF THIS IS MENTIONED OR ELUDED TO ANYWHERE IN THE ADVERTISEMENT/LETTER. (not even in the very fine print at the bottom)
I quickly said, NO THANK YOU, I WILL STAY WITH MY CURRENT SET UP (75/75) AND AVOID THE COST. I never got into whether this would extend my contract (not mentioned in the letter either, but I am sure that would be another surprise).
I am not a disgruntled Verizon customer, and in fact, I have renewed service with them THREE TIMES, the latest this past March, with complete satisfaction. I always welcome a deal, but this would have been a mistake!!!!!!! I AM HAPPY WITH WHAT I GOT!!!!
Just wanted others to be aware in case you get the same letter what lies ahead.