Property damage
Hello, I recently had Fios internet installed at my house. The technician was all around perfect, unfortunately he accidentally damaged my outdoor a/c condenser unit when he drilled through my crawl...
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some trouble with packet loss
It randomly started occuring yesterday when I was in a CS game. I pinged to google using my pc (ethernet) and got 30-40 percent packet loss. I pinged using a mac laptop and also got packet loss. He are...
View Article$99 Installation fee
I ordered my service Verizon FIOS service online and moved within the same buidling one floor down. When I requested the move, also online, all of the sudden it forced me to pay the $99 intalation fee,...
View ArticleHow to change wifi password on myfiosgateway?
So I've been poking around on the internet trying to find a way to change my wifi password. I can't find it anywhere in the router settings. I can't find it in wireless settings, basic security,...
View ArticleMultifunction Office Scanner, Printer, Copier, Fax
I have a machine that uses the TLS 1.0 protocol for internet communication and it stopped working this past weekend.Is anyone aware of whether Verizon made a network change this past weekend that does...
View ArticleNew Service and Router question.....
Hi. I just got a new service about a month ago. The tech came out and installe a new Modem and connect to the router at my computer. I told him I got a box in the mail from Verizon and he said that...
View ArticleOpening ports on Verizon Fios Quantum Gateway
Help! I am desperatly trying to open up some ports on my router. However after googing endlessly, call verizon for help and trying everything I know I can not get ports to open on this router. Could...
View ArticleCan you bypass ONT with sfp router?
I was wondering if it's possible for residential customers to use they're own fiber terminating device.I have a router with gigabit sfp ports and I can get an sfp module for whatever length of fiber...
View ArticleCustomer Service
I recently moved after being a Verizon Customer for almost 12 years and was charged 99 dollars and taxes after being told if I move , take my equipment and called when the bill was generated they would...
View ArticleNeed a rep to contact me somehow (Worst customer service ever)
I need a rep to contact me via my email or on my account somehow. I do not have phone service and limited email access where I am. It's 2019, get an email support option.
View ArticleFios/Cellular intermittent connectivity
BLUF: trying to get our cell phones working properly again..I have fios service with the Fios-G1100 router. We are in a townhome and our verizon cellular service is downright terrible inside our home...
View ArticleCustomer Service Complaint
I called to cancel my cable/internet double play and instead just get cable. The man who handled this (I believe my new order is NJ11467922490) was a monumental **bleep**. I urge you to listen to the...
View ArticleVerizon doesn't honor 30 days Money Back Guarantee
I need some help here. I installed Verizon Fios becuase I knew they have 14 days, or 30 days money back Guarantee, if I am not satisfied for any reason. I canceled my service within 7 days, because...
View ArticleCharged for Technician visit without Consent
I was recently having a issue with my FIOS connection, after talking to the tech support and basic troubleshooting which did not fix the problem - The on call tech support scheduled a onsite visit (did...
View ArticleGigabit Upgrade
I upgraded from 150/150 to gigabit but the new router they sent looks just the one I have. Am I missing something?
View Articlefios extender issues
my Actiontec FiOS extender has been rebooting. It has been perfect for 3 years. Over the last two weeks I was sent two replacement extenders and had a tech over.I replaced all the splitters and...
View Article5ghz connects but internet doesn’t work
I have the quantum gateway. I can connect to the 5ghz but the internet wont work on it. It started about 3 weeks ago. Verizon sent me a replacement, and it worked for a few days then issue popped up...
View ArticleDo certificates for signing in to Quantum G1100 cause Audit Failures in Win...
There is a long thread here about the problems we are having signing in to our Quantum G1100 routers when we go to 192.168.1.1...
View ArticleRouter username passwd not working
I have a Actiontec MI424-WR router.I know its old. I need to go into the settings of the router. Whatever username/ password I set it up last time is not working anymore.I want to know why that is...
View ArticleThe Best Belong Together Deal - Dishonest Advertising
Pretty straightforward language in the advertising athttps://www.verizonwireless.com/promos/verizon-fios-installation-promo/Every month, get $10 off your wireless bill and $10 off your Fios bill. Add...
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