I called to cancel my cable/internet double play and instead just get cable. The man who handled this (I believe my new order is NJ11467922490) was a monumental **bleep**. I urge you to listen to the call and think about conducting your customer service calls differently. He spoke to me condescendingly and gave me a very hard time about changing my plan. At this point, I feel like paying the termination fee and switching to another company because of his nasty attitude alone. I never take the time to complain, and I’m an easy going person that gives extra allowances for those who work in customer arrives because I used to do it too. But his attitude was unacceptable. I’m very disappointed in you Fios.
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