Hello everyone.
I had agreed to pay for two months on a set date. I had paid manually on that day. I have done this before without being double charged. Now I'm out of almost 200$. I figured I'd be able to remedy this with customer service. WRONG.
First off, connecting with an actual human is a trial in itself. Talking to the customer rep was pleasent, she had explained that they could either refund 2 previous months worth back to me, which would take 4 business days, or refund one of my recent payments which would take TEN DAYS!!! Both are extremely unacceptable because I actually need that money before both days. But I had went with the 2 previous months refunds in the meantime. The rep didn't really explain why she had to transfer me to a financial rep, but I kept on the line.
Big warning sign when they didn't tell me their name. I explained the situation perfectly and they told me to hold for a second while they checked my account. I could not tell you what they said, because they mumbled it and then hung up.
I downloaded the fios app that would allow me to chat with someone. EVENETUALLY I got into contact with someone, but all they did was redirect me to finance again, which is on a waiting list again holy **bleep** how do I get one of the double charged payments back????