Creating the same name for both 2.4 Ghz and 5 Ghz SSID
I have both a 5 Ghz and 2.4 Ghz network with my FIOS Gateway with different SSID's and tons of smart devices that connect to them: lights, fans, locks, etc. Some devices will only connect to the 2.4...
View ArticleNew Construction Home Process
Hello I am writing because I'd like to know if anyone has recently had to deal with buying a new contruction home in a new development and getting nowhere when calling verizion in the attempt to have...
View ArticleNeed Engineering Help
I have FIOS. I just got the house next door but am being told that I can't install FIOS there. I've tried calling customer service 4 times, each time being transferred to "Engineering," and each time...
View ArticleUsing Own Router
Hello, I'm trying to set up my own router with internet alone (no TV or phone). I've read and followed the stickied post but I'm having no luck. I'm trying to connct an ASUS AC1900 Dual Band router...
View ArticleInstallation Issues
We just recently upgraded to the gigabit internet service and had to have an installer come out to upgrade our existing service. They ran a ethernet cable from the optical terminal in my basement to...
View ArticleCannot access one domain
I started having difficulty accessing one domain this week and the issue persists. The domain is allonis.com. My home automation system needs this domain to perform certain functions. I cannot access...
View ArticleCanon mx922 won't print over Wi-fi
The printer would print over wi-fi fine up to recently, but for some reason all the computers cannot see the printer over wifi now. I have tried the following: Hard-reset on the printer and...
View ArticlePS4 SPEED
I recently purchased a PS4 so that when my grandchildren come over they will have one here instead of bringing theirs from home.I will get right to it, I have tried numerous times (20)to get the...
View ArticleCan’t get order status, offline staff working on it?
I placed an order last week for FIOs internet only to have it cancelled by back office staff. When I contacted 1800 Verizon, I was informed it was because I needed to pay a deposit. I was told to...
View ArticleI cannot redeem amazon prime
I cannot redeem amazon prime which is supposed to start 1/20 (today).
View ArticlePromotional gift card issue
I have been chasing customer service agents on this without much success. I was told that I would be given a 100$ promotiona gift card once I continue the service for 65 days. Well it has been more...
View ArticleCan't Connect DVR to Wifi anymore (since got new router)
My DVR can find my networks (2.5GHz and 5GHz), it offers me a choice of security options. Which setting is the right one to connect my DVR to my Verizon wifi - WEP, WPAPSK or WPA2PSK? Broadcom 4313GN...
View ArticleMy connection is cancelled without my permission/knowledge
Moved to My Verizon Account board for greater exposure
View Article$200 toward range of Google and Nest smart home devices a scam?
I upgraded my FiOS service last October and was provided with a $200 credit towards Google and Nest products. I recieved several emails but when I followed the links the credit would not show up....
View ArticleComplaint regarding the bill for Jan 2019
Hi Team, I am completely dissatisfied about the discussion i am having regarding the router rental. it been clear from the first day of the installation itself that i have not rented a router from...
View Article