Repeatedly charged for service after cancellation
Hello, I hope this is the right place to post this. I cancelled my Fios service in Auguest of 2018. I got my final bill and everything seemed fine. But every month since (Sept, Oct, Nov) I have been...
View ArticleFios Range Extender was a Horrible Idea!
I requested a range extender from Verizon. They said it would plug in and work no problem. I called tech support because it didn't work. It took 2 hours to finally reach a person and naviagate my way...
View ArticleVerizon FIOS G1100 Router - No Login Info Sticker on Side of Router - How to...
Hi, I have a Verizon FIOS router G1100 that there is no sticker with the login information on the side of the router. Without this information I cannot login to setup the router. The Spec Info on the...
View ArticleGoogle Wifi and Fios TV App
Moved to Fios TV Technical Assistance board for greater exposure
View ArticleCloud is a problem ... help
The cloud has serious problems and I seem pretty convinced that Verizon doesn't want to support desktop access with sensible functionality. In the last few years I set up the cloud backup on three...
View ArticleParental controls
I used to be able to make changes to the times a device was allowed WiFi access. All of a sudden, that feature is gone and I can only choose to low, medium, or high restricted sites. Did something...
View ArticleEscalation Help - Problem Resolution has indefinite delivery date
I recently moved and scheduled to have my fios and tv services transfered to my new residence. The move order has been open for over a month now. The former owner had Fios, so the task should be...
View ArticleVPN issues with Actiontec
So, apparently, Actiontec routers are notorious for this kind of thing. I'm messing around with a VPN, which I *mostly* want for travel, but I'd also like to use it at home at least some of the time....
View ArticleSHP redirector? Is it a virus symptom?
I have a range extender connect to my FiOS home network, and today the devices connected to the extender won't go onto any website, no matter if I use Chrome, Microsoft Edge, Internet Explorer, I keep...
View ArticleRouter/extender question
I have the Actiontec MI424WR Rev 1 router. After getting the email about the bump up to 100Mbps speed, I diretcly connected the router to myPC and ran some speed tests. They showed speeds ~...
View ArticleAfter connecting to client's VPN, I lose all connectivity
I am a new Verizon Fios customer, and had my installation today. Internet works fine, however with connecting to my Client's server via VPN (Forticlient), after successfull connecting, I lose all...
View ArticleFree upgrade to 75/75 mbps
Just got an email from Verizon saying they’ve upgraded my speed from 50/50 to 75/75 at no charge to me. What’s the catch? How long does this last? Is their some point where they’ll want me to start...
View ArticleDisappointing experience
I had a Verizon salesman at my door who I explained I didn't want Verizon because their promo price was not including taxes and fees and it winds up being $20-30 more than they tell you. He told me...
View Articlemdu installations
I live in a two family house and I already have a fios account and the people upstairs also have fios I am installing a second account at my home so that I could add another Dvr since I already have...
View ArticleMy G1100 Router Won't Do Anything
Help me please, My G1100 router won't do anything, red globe, no green lights on back, I have an ActionTec Router from Verizon that I previously purchased, how can I get the old one to work so I can...
View ArticleCan't Self-Install Fios Internet in Old House - No Ethernet or Coax
Verizon installed an ONT (outside) in late 2017 when moving the geographical region to Digital Voice. We just last week signed up, over the phone, for Fios gigabit internet (no TV), and they sent a...
View ArticleUpgrading to Gigabit
I had 75 Mbps Fios service and TV. After the two year agreement was up, I was offered Gigabit service through customer chat, thinking it would work with my existing setup. Now I realized it can't be...
View ArticleIdentifying an Unknown Network Device
I just installed a new Fios Router due to an issue with the older device. I thought this would be a good time to identify every device on my network. I logged into myfiosgateway and went to the "My...
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