Hello,
I hope this is the right place to post this. I cancelled my Fios service in Auguest of 2018. I got my final bill and everything seemed fine. But every month since (Sept, Oct, Nov) I have been charged from my auto pay account. I have called Customer Service to ensure my account is closed and every month they tell me it will not be charged again. I have also contacted the Billing department every month to get a refund check mailed to me. I thought I had this finally figured out last month. BUT I just got an email saying my auto-pay will dedcuted on the 19th of this month. I'm not sure how to stop this....
Any help would be appriciated. Thanks!