I had 75 Mbps Fios service and TV. After the two year agreement was up, I was offered Gigabit service through customer chat, thinking it would work with my existing setup. Now I realized it can't be done without running Ethernet cable wiring from the ONT to router and TV. I have coax wiring now. The issue is that there is no easy way to wire Ethernet as the walls and basement are finished.
I contacted support to go back to a plan that works with my existing setup. Customer service will not allow me to downgrade, stating it is a technical problem, and tech support states that it is not a technical problem and forwards me back to customer service. The technician is coming next week, but I already know this will not work.
I am trying to prevent an issue before it becomes one. When I asked to switch back to the original service, they offered a price that cost more than the Gigabit service and more than the no monthly contract plan I had before.
Anybody have experience with upgrading from coax to Ethernet? They are four rooms apart. Basement is fixed. Upper floor is a second floor. Does the technician have a solution? My understanding is that they do not do any inside wiring.