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Property Damage (Sewer Line)
When the Fios Cable is installed in my backyard, The people who ran the cable through the backyard broken our sewer lines for the rain from the rooftop and dirt blocked whole pipeline.since the pipe...
View ArticleDisable Ping on my Actiontec M1424WR Rev I GigE
I recently discovered the Shields Up site here: https://www.grc.com/x/ne.dll?bh0bkyd2 All their tests indicate that my router is properly buttoned down save for one thing and that is that my router...
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My login shows I’m a $74.99 a month plan but I’m billed at $79.99 a month
The bill doesn’t show any extra reason why it’s $5 more. Looks like everything is layed out pretty clear.
View ArticleTech Support Service Complaint
I recently subscribed to Verizon last July 10, 2018. I have no problem connecting internet for a couple of days, but today. I called Verizon tech support regarding unable to access internet thru wifi...
View ArticleFIOS Gigabit “Setup” charge
I just recently upgraded to Fios gigabit (I’ve been a fios customer since Dec 2015 and wireless customer since 2008) and I was charged a $100 fee for nothing. The technician came out to the house,...
View ArticleEthernet from ONT on Fios internet-only monthly plans
I'm looking at possibly getting Internet-only FIOS 100/100 month-to-month service. 1. As it's month-to-month, I'm able to cancel it in the first month without termination fees or having to pay someone...
View Articlehow to return ONT box
Hello,I just moved to a location not serviced by Verizon so had to disconnect Verizon. In my old place, the technician had put ONT box inside my house. When I had to move out I was to leave house...
View ArticlePaying for 75/75, getting 2/12
I just did a speed test. Paying for 75/75 and the speed test says 2/12. I go to chat (because that was the only option). They say I don’t have internet at all and kept asking me to upgrade my service....
View Articlecannot log into gateway router
Hello - just this evening, my two set top boxes (no dvr) reset itself for some unknown reason. No problem there as it soon came back up. I tried logging into my gateway router to check which devices...
View ArticleQuantum G1100 router Port Forwarding Nightmare
Okay. I've tried EVERYTHING. I've Reset my router, Factory reset my router, Changed my IP, Created a static IP, Tried in DMZ mode, Reset my computer, Released and Renewed my IP, created firewall rules,...
View ArticleFios Set-up Fee not waived
I signed up for the $39.99 100/100 internet and was told that I could not do the installation at home, even though I repeatedly mentioned that I already had all the equipment left behind from the...
View ArticleVerizon failure to correct bill and now engaging in borderline harassment
My service was disconnected on May 22. However, I received a bill for the 30-day period of May 19 - June 18 rather than the three days for which I had service (May 18-21). I contacted customer service...
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High Packet Loss and Lag while gaming
I have FIOS 50/50.. speed are great and consistant.. However, when playing Diablo 3, which is highly sensitive to packet loss, I experience network lag, rubber banding, and other freeezing here and...
View ArticleI am just tired of bad quality of service!
My interenet performance doesn't stay the same. In order to retrieve the bandwidth I am subscribed for, I had to call the support and go through the annoying troubleshooting steps until the issue is...
View ArticleWrong Charges for Tech Visit
Hello,I hope you are doing great.I am writing this email to raise a concern about the wrong charges posted on my new Verizon FIOS account for technician visit, a visit for which I was never told that I...
View ArticleCertain Devices can't see 5G Network
So there were some storms that came in and messed up some wiring outside my apartment. The tech came and fixed it and it looked like everything was working again except right now only some devices can...
View ArticleCustomer Service Escalation
I've been a verizon customer for over 2 years, and recently got a new verizon service. The verizon guys came and swapped the same gateway router I had for a new one, which is where the problems...
View Articleadding FIOS to a high rise condo building
hi, we are working to add fios to the units in our condo. we currently do have shared ONTs on our floors with VDSL so we need to get the fiber down the hallways to get full FIOS. i'd like to hear...
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