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Paying for 75/75, getting 2/12

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I just did a speed test. Paying for 75/75 and the speed test says 2/12. I go to chat (because that was the only option). They say I don’t have internet at all and kept asking me to upgrade my service. I go to sign in to this forum. It says it doesn’t recognize my device ... the same phone I’ve had for over 2 years. Seriously. **bleep**. 


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