My interenet performance doesn't stay the same. In order to retrieve the bandwidth I am subscribed for, I had to call the support and go through the annoying troubleshooting steps until the issue is resolved. Until I figuied power cycling the ONT can help to resolve the issue. But this is now happening too often. I am paying for 1Gbps connection (which is not a true Gb connection), and I be lucky enough to get over 100Mb sometimes. Also I needed to power cycle the ONT everal times in few case in order to get the bandwidth that I desire. I can share my bandwidth test history since March 2018 if it is required.
In addition, the troubleshooting ticketing system sucks unless I am missing some information. If a call is made, I should be assigned to a ticket and be provided with the ticket informaiton. Once the issue is resolved, the ticket be updated by the Verizon technician, confirmed by the client, then closed. Then if I make the call for the same issue in future, I can refer to the same ticket and skip the basic steps of troubleshooting! Honestly I don't need to repeat the unnecessary steps every single time!