Installation No Show
I had an installation scheduled for 6/8 for fios internet and tv at my new home. However, the technician never arrived. I called Verizon and was informed that the previous tenants of the house I moved...
View ArticleIs my Actiontec MI424WR firmware up to date?
I just signed into my router and checked for a firmware update. When I refreshed the display the status was shown as "OK" and I then clicked on the listed release for details. The results were:...
View ArticleWhere can I find "upload proof of address" page?
I signed up Fios TV & Internet. I kept getting emails to upload the proof of residency.I have been trying to find the webpage to upload the document.Where can I find it?
View ArticleCant go on some websites, says "connection reset"
If I try to go on a website it will not load and pop up with the message "This site cannot be reached The connection was reset" When I reload the page the same message pops up. The parental controls...
View ArticleIs it possible to use an old Actiontec Fios router to rebroadcast or bridge...
I have an old Actiontec Fios router that is set up with its own ID and password that i’d Like to reconfigure in order to double the signal to my Quantum Gateway. If I plug them both it it’ll kick off...
View ArticleReturning purchased Quantum router
Hello, Today, my FiOS internet only (no television or phone) service was installed with a purchased $149.99 Verizon router. Today I also learned that I don't need to use their router and could have...
View ArticleDesperate to change wrong outgoing Caller ID Name (CNAM) on wife's number
Moved to Home Phone board for greater exposure
View ArticleDoes this make any sense?
A neighbor has this question/issueI am on a block in Westford MA where every other home was connected to Verizon FIOS. We were skipped for some reason and cannot get assistance to receive service. If...
View Articleconfiguring network for Plex media server
helloi'm trying to step by step instructions on how to configure my network for my plex media serveri watched some videos on youtube and some threads here, but this is new to me so i'm confused thanks...
View ArticleSetting up VPN Firewall at edge with Fios
I want to put a Cisco RV340 at the edge and use the Fios provided router behind it. I want to do this so I can use my iPad and MacBook remotely to tunnel in and grab files off my machine at home and...
View ArticleWaive Fios Termination Fee
I've moved to an area (Ottumwa IA, 52501) where I cannot get FIOS service. Therefore I could not transfer my service. When I terminated my service and returned my equipment I was told by an agent I...
View ArticleIssues with incorrect bills
I recently transferred my Fios service and initiated the transfer online. I saw two things online that were interesting - a waived installation fee and being able to get a $20/mo discount for being a...
View ArticleMLB.TV Streaming Problems
Want to Chromecast to TV, but has trouble connecting, then is super blurry, and buffers every three seconds. Worked fine up until two weeks ago, no changes I know of. Problem solving and...
View ArticleOutage and Related Customer Service Experience
It appears that yesterday there was an outage of service in my area. My service was interrupted for ~14 hours; this strikes me as a normal occurence and the up-time I've experienced with Verizon has...
View ArticleUpgrading to a new router
I just upgraded to a new Fios router. I have had the old Fios router for about six years. I'm getting ready to switch it out but I have a question about the old wifi ID and password versus the new...
View ArticleRecurring Complaint
I couldn't find how to email/contact you about this via the website, so I'm posting it here for all to see. Verizon repair ticket {edited for privacy} My internet went down around 4:00PM Wednesday...
View ArticleComplaint
I couldn't find how to email/contact you about this via the website, so I'm posting it here for all to see. Verizon repair ticket #{edited for privacy} My internet went down around 7:30PM Tuesday 3/6....
View ArticleVerizon Charges for Cancelled Service now?
I cancelled Verizon 6 days after the start of my billing cycle. When I talked to the customer service I made sure they are clear that I do NOT want FIOS anymore, because the service cost too much and...
View ArticleUsing your own router
Is there any advantage to replacing the G1100 router with an upper end third party router? I have 1GB service about 50 devices connected including wifi thermostants, Google homes and Amazon echos,...
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