I cancelled Verizon 6 days after the start of my billing cycle. When I talked to the customer service I made sure they are clear that I do NOT want FIOS anymore, because the service cost too much and it wasn't working most of the time anyway. They then informed me that I would be charged for the rest of the billing cycle anyway. How do I get my money back? I have called the customer service multiple times. The last time I called the lady told me she didn't care. There wasn't anyone I could complain to or talk to that would care or change this policy. That this was the standard policy of Verizon and I would be required to pay. I was just so surprised that this is what a company considers customer service now. I think it is ridiculous. I am sure if I started my service on the 7th of June I would be required to pay them for the rest of the month a pro rated amount. But I as the customer am not entitled to the same courtesy. What kind of service is this? And then they wonder why I didn't want to continue with Verizon anymore?
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