I couldn't find how to email/contact you about this via the website, so I'm posting it here for all to see.
Verizon repair ticket {edited for privacy}
My internet went down around 4:00PM Wednesday 5/30. After about 45 minutes of trying everything the automated system told me to do, then waiting on hold for a tech, and trying everything he told me to do, I was told the next available appointment to have someone come out was not until 8-10AM on Friday 6/1. Needless to say, I was NOT happy about being without internet for the next 40+ hours.
I was reminded of the appt via text at 4:57PM Wednesday, asked to confirm the appt via text at 12:32PM Thursday (which I did), and then again reminded of the appt at 7:18PM Thursday & 8:07AM today.
I just logged into the website to check on the status of the repair & found this:
Appointment Date: 06/01/2018
Appointment Time: 8:00 AM-10:00 AM
Estimated Arrival window: 12:00 PM-1:00 PM
You sent me FOUR reminders about the appointment, but you don't have the common courtesy to tell me that you're going to be 4-5 hours late?!
The worst part about this is that this exact same scenario happened less than 3 months ago at my last repair appointment:
https://forums.verizon.com/t5/High-Speed-Internet/Complaint/td-p/858508
The word livid does not even begin to explain how upset I am with your company right now!!!