Unable to reach SunTrust.com or use SunTrust mobile app using Fios or wifi
For the last few days, I've been unable to use the SunTrust mobile app over my home wifi, or reach suntrust.com on the PC at home. The app tells me it doesn't have an internet connection when I try to...
View ArticleVerizon slowing down my internet
After FCC removal NetNeutrality, Verizon started slowing down my internet especially youtube. I have 75 Mbps plan and new quantum router from Verizon. Since last 2 weeks, I started seeing websites load...
View ArticleRecently upgraded to 50/50 with promise of new router, but have not received
I recently upgraded my fios service to 50/50, which was supposed to include a new router. Where can I check on the status of the router?
View ArticleDoes Fios have free security plan for members? If yes how do I get it?
As a fios customer do I have free security service?
View ArticleIncorrect Installation Information and Horrible Customer Service
Alright, I'm here because I was given incorrect information regarding my service installalation. I was told I'd need to be home for installation but then the next day that appeared to be incorrect,...
View ArticleComplaint about Useless USB Ports on Quantum Gateway Modem/Router
I can not access a hard drive from the USB port of this router with the current firmware version that Verizon provides. In the manual it states that firmware upgrades will allow the USB ports to be...
View ArticleWorst customer service
We switched to Verizon August 2017 from Comcast. On January 26th, I went into the Verizon store at 118 Shawan road to return a router we no longer use since we had purchased a google mesh network. A...
View ArticleTerrible Resolution of Issue - Now Shut off my Service (inaccurately)
Please help. Summary: Representative told me not to worry, they would sort it out given the error was on their end, instead they just shut off my service & I have been on hold for over 30 minutes....
View ArticleWireless Printer Won't Work Since Changing to FIOS
I just changed from Comcast to Verizon FIOS and now my wireless printer won't work. Any suggestions as to what may be the problem?
View ArticleStatic IP Blocks OR additional DHCP leases
I'm reaching my wits end with the ActionTec gateway Verizon provides not adequately cleaning up unused UPnP rules, and generally fed up with the poor state of affairs network-side for FiOS generally....
View ArticleG1100 with gigabit service and TV: looking for instructions to add ASUS RT...
I'm looking for instructions on how to add this gigabit router (ASUS RT 5300) to the system. I've seen some older posts/closed threads and was hoping somone can advise as to the the latest and best...
View ArticlePoor Performance
DO NOT get Verizon FIOS.The speed sucks and TV doesn’t work right.I am incredibly disappointed. Their commercials lie.If you want to see their poor performance, contact me at {edited for privacy} and...
View Articleno one can help us.. caught in internet fios hell...limbo
we started fios at our new home in Nov 2017. We had only intermittent connectivity since January 7th 2018. No power outages, all new equipment. The red globe goes off. And then on again.. Data show the...
View ArticleVerizon FIOS Disconnect
Last year I disconnected my FIOS service because I moved out of a serviceable area. The entire process was swift, it was great. This was October 9th. The billing cycle began on the 3rd. The last 60...
View ArticleEarly termination fee on moving abroad?!
I am looking to subscribe to a new FIOS service for my home. Issue is that my job requires me to move every few years, and I might need to move overseas in the next 6-12 months. Obviously not in a...
View ArticleHow Does this Netflix Deal Work?
How does this netflix deal work. I just signed up with fios and have netflix included. I would like to merge my account so I don't have to pay or start a brand new netflix account.
View ArticleSTREAMING
why is it impossible to connect using Safari for example watching Golf Channel online?
View ArticleFIOS Internet w/ROKU streaming
Returning from Comcast today 100 Mbps Internet only using Roku. Have successfully strained using code for various TV stations such as ABC NBC which are free of over the Airways history or other type....
View Articleslowdown
Every evening our internet slows and nearly stops. We can't stream. We can't load pages. My son's PS4 loses connection and lags. Every device in the house using the wi-fi just comes to a complete...
View ArticleFios will be in your area very soon
I want to voice some feelings I have, not out of anger, but out of disappointment with Verizon. Perhaps others feel the same way. Maybe someone at Verizon will read this and make improvements that will...
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