My apartment recently had fios installed which I signed up for. The representative there advised I purchase the router ahead of time through ebay/amazon to save money as they have cheaper prices than verizon, which we did. Unfortunately I was not home for the installation, but my significant other was there when the technician came by to install fios. He insisted that we must have purchased the router through verizon as the router says "verizon" and would not do the install without putting the charge through.
Upon the technician pushing the charge through, I received an email notification, saying a change has been made to my account, which no tech support was willing to help me with as my bill was just an "estimate" at that point in time.
Now that I've received my bill, they will not remove the charge as they said I was delivered the router, and they point to the UPS tracking number as proof. However, Verizon's support acknowledges that a change was made on my account on the 15th for the purchase of the router, but note that the tracking number which was generated and delivered to my apartment before the 15th would contain the supposed router. I offered to provide proof of invoice for the router from the 3rd party seller, but support are unable to accept it for whatever reason. Support has also tried to push through an adjustment, which I truly appreciate, but the adjustments gets denied at a later point in time, which leaves me to my current situation.
It appears I am at an impasse, and am not sure what my other options are. If anyone can offer any advice or direct me to the proper channel, I would truly appreciate it. I want to like my verizon service, but as of now, it has been nothing but a headache.