So it goes like this....wake up, wifi is not working. Work through the DIY on FIOS app
Get caught in a loop, and decide to call FIOS customer service. 10 minute wait, get useless Manila team (I believe Manila is the location), immedialtly ask for US customer support. After 30 min on hold, I am told it is a maintenance program for 24 hours in the NYC/NJ area. I asked how come no advance notice or anything on the apps or website.....probabaly an oversight I am told. I then inquire it sounds like more of an outage, she says no, maintenance. I am guessing that is to avoid providing mass credit to customers. FIOS FAIL on this one. Be honest, tell us using the channels you ask us to use, apps, web etc. Fed up and not ok to treat us like this. BTW, my monthly bill is $293.00.