Recently I cannot log-in to Verizon FiOS site. Though I can enter my ID and see the security image, I only see the message that my password does not match. But I did not change my password.
I understand that "I did not change my password" does not sound very reliable. But when I chose "Forgot your password" and got temporary passwords, it happened again. First time, I received it with phone text message, and next time I received it with my e-mail account - I Ctrl+C / Ctrl+V'ed the password, so it cannot be a keyboard issue such as the caps lock, though I cannot imagine a keyboard issue in entering digits-only passwords, anyway.
Do you have ideas that can cause this kind of issue or how to handle it? I tried Ask Verizon, but only wandered among meaningless FAQ items.
Thank you.